HP Chromebook does not start

[Karoliina644]

Hi,

My HP Chromebook does not start. I pressed power button for three seconds and word "chrome" flashed as if it was going to start as usual but it did'nt. I pressed start button longer and waited and again longer and waited (max 20sec) for few times but nothing happened. There is no "loading-light" on the sides of the device as there usually is. It seems to be totally dead and not responding either to pressing reload+start. Can somebody help and tell me what to do? Is this device gone?

[Raj_05]

Hi @Karoliina644,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Chromebook might be facing a hardware issue or a problem with its power system. Here are some steps you can try to diagnose and potentially resolve the problem.

Check the Power Adapter and Battery

• Inspect the Charger: Ensure that the charger is properly connected and working. Try using another charger compatible with your Chromebook to rule out a faulty power adapter.
• Test the Outlet: Verify that the power outlet you’re using is functional by plugging in another device.
• Hard Reset with Charger Connected:
  1. Plug in the Chromebook to a power source.
  2. Hold the Power button for 30 seconds.
  3. Release and try turning it on again.

Perform a Hard Reset

This can reset the hardware and resolve minor glitches.

1. Press and hold the Refresh key (a circular arrow, usually located above the numbers).
2. While holding the Refresh key, press and hold the Power button for about 10 seconds.
3. Release both keys and see if the Chromebook powers on.

Check for Battery Indicator

• Plug in your Chromebook and leave it charging for at least 30 minutes.
• Look for any blinking lights on the side or near the charging port.
  • No lights? This could indicate a battery or power circuitry issue.

Try Recovery Mode

If the Chromebook is partially responsive but not booting:

1. Press and hold Esc + Refresh and then tap the Power button.
2. Release all the keys.
3. If a recovery screen appears, follow the on-screen instructions to restore your Chromebook.

Inspect for Physical Issues

• Check the Battery Connections: If you're comfortable and the Chromebook allows battery removal, ensure the battery is securely connected to the motherboard.
• Look for Damage: Inspect the charging port and power button for physical damage.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support