HP Chromebook will not accept the Chrome OS recovery files

[btkearney]

I have performed the Chrome OS recovery on my Chromebook but it still errors out with a problem that has occurred. I have verified that the recovery files on the USB stick are correct and have even tried on multiple USB drives. 

Once the USB drive is inserted it starts to verify with a progress bar and then ultimately errors out with "An unexpected error has occurred. Please refer to this URL for troubleshooting tips: https://www.google.com/chromeos/recovery"

I have tried this maybe a total of 10 times with no luck. I have read online that the computer may be toast. But I want to try every possibility before giving up. Any help would be appreciated! 

[MathewT]

Hi @btkearney

Welcome to HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

For further course of action, please check your private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Cheers