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btkearney Student
Student
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HP Chromebook will not accept the Chrome OS recovery files

HP Chromebook
Chrome OS

I have performed the Chrome OS recovery on my Chromebook but it still errors out with a problem that has occurred. I have verified that the recovery files on the USB stick are correct and have even tried on multiple USB drives. 

 

Once the USB drive is inserted it starts to verify with a progress bar and then ultimately errors out with "An unexpected error has occurred. Please refer to this URL for troubleshooting tips: https://www.google.com/chromeos/recovery"

 

I have tried this maybe a total of 10 times with no luck. I have read online that the computer may be toast. But I want to try every possibility before giving up. Any help would be appreciated! 

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HP Support Agent
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HP Chromebook will not accept the Chrome OS recovery files

Hi @btkearney

 

Welcome to HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

For further course of action, please check your private message.

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Cheers

MathewT
I am an HP Employee 

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