HP Chromebook x360

[BellaB1]

Hi I’m having some trouble starting up my Chromebook I’m not sure if it’s in a deep sleep mode but one day it wouldn’t turn back on when it’s on the charger the light is white and when I press the power button next it the charging port it blink white but won’t power on I’ve tried all the reset options by pressing multiple different keys and holding the power button down no luck can Antoine help?! 

[Anand_Andy]

Hi @BellaB1,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Chromebook X360 - 14c-Ca0053dx. Not to worry I will help you to get a resolution to resolve the issue.

I have a few recommendations 

• Resetting the Chromebook,
• Factory reset erases all the information on your Chromebook's hard drive, including your settings, apps, and files.

Factory reset your Chromebook

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

Hope this helps! Keep me posted. 

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