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‎05-29-2023 02:08 PM

HP Recommended
Product: HP Notebook - 15g-dr0006tx
Operating System: Microsoft Windows 10 (64-bit)

I tried to create an HP Recovery Drive using the HP Cloud Recovery Tool. Before creating, I verified that the recovery is available for my product from HP PCs - HP Cloud Recovery Tool Supported Platforms.

 

My Product ID : 4ZD61PA#ACJ

The download and extract were completed 100% while creating the recovery drive. Calculate content hash for the download file hit an error 0xC00405. I couldn't find the reason for the error. I tried to make the drive on two different laptops. Both hit the same error at the same point.

 

What is the issue here? How can I resolve the issue? Why can't I make a recovery drive?

Where can I get an HP Recovery Drive Kit if I can't create one?

Category:
1 person had the same question
6 REPLIES 6

‎05-29-2023 04:26 PM - edited ‎05-29-2023 04:38 PM

HP Recommended

Hi:

 

Unfortunately, no one here could tell you what the problem is. 

 

The problem is most likely on HP's end.

 

You would have to contact HP customer service and see if they have a recovery kit they can send you.

 

Contact HP | HP® India

 

If you need to get your PC back up and running quickly, you can use the Microsoft media creation tool to create a bootable W10 installation flash drive.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15g-dr0006tx Software and Driver Downloads | HP® Customer Support

 

In the meantime, I will run the tool and enter your notebook's product information and see if I get the same failure.

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‎05-29-2023 04:54 PM - edited ‎05-30-2023 09:56 AM

HP Recommended

I had no problem creating the recovery drive for your notebook with the HP cloud recovery tool.

 

I used a Dell Optiplex 7020 desktop PC and a PNY 32 GB USB 3.0 flash drive.

 

1 person found this reply helpful
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‎05-30-2023 04:53 AM - edited ‎05-30-2023 04:54 AM

HP Recommended

Thanks for checking that out. Maybe I should try a different USB Drive. I think that might help. I will let you know after trying with that.

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‎05-30-2023 06:23 AM

HP Recommended

You're very welcome.

 

That would also be my recommendation.

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‎05-31-2023 10:07 PM

HP Recommended

I used a different USB Flash Drive and that worked. Thank You

1 person found this reply helpful
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‎06-01-2023 06:25 AM

HP Recommended

Anytime.

 

That's great news!

 

Glad to have been of assistance.

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