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Message 1 of 2
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Flag Post

HP Cloud Recovery Error

HP Recommended
HP 250 G6
Microsoft Windows 10 (64-bit)

Hello Community,

i did something wrong with my OS (i tried to change my GBT system to a MBR system so i could encrypt it with VeraCrypt) 

 

I installed HP Cloud Recovery and made a USB Hard Drive to boot from. Unfortunately i got an Error showing:

 

This Computer is not supportet by the System Recovery Media.

 

You will not be able to continue to recover this system with these Media.

 

Error: 0120-0000-0005

 

Obviously i did something wrong but i cant tell what it is. I wrote my correct Product Number and i´ve choosed Win 10 64x as i got before on my notebook

 

Can somebody please help me, thank you very much!

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Message 2 of 2
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HP Recommended

Hi:

 

Unfortunately, no one here would be able to help you with that.

 

What you can do as an alternative to having a non-working notebook, is to clean install W10 by making bootable installation media using the Media creation tool at the link below.   Make the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/de-de/drivers/selfservice/hp-250-g6-notebook-pc/15747807

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