HP Cloud Recovery Image not working

[pratik_rn]

I am trying to reinstall the os on my machine using HP Cloud Recovery Image. Downloaded the tool followed all the process and created a bootable disk as well but when trying to boot from that device a blue screen appears and automatically turns off and booting in default boot device. Can anyone please help?  

[Irfan_06]

Hi @pratik_rn,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with performing a recovery on your Laptop.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Insert the recovery USB flash drive into a USB port on the laptop.

6) Then turn on the laptop and immediately press the esc key until the Start Up menu opens, and then press f9 to access the boot device menu.

7) Select the USB flash drive from which you want to boot and follow the on screen instructions to perform a recovery.

- Please click on this link for more information to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[pratik_rn]

Hi Irwin6,

Thanks for your reply, I followed the procedure you mentioned but still facing the same issue.

[Irfan_06]

Hi @pratik_rn,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support