• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-25-2021 08:34 AM

HP Recommended
Product: HP Notebook - 17-x061nr
Operating System: Microsoft Windows 10 (64-bit)

Creating the USB generates this error:

 

Contact HP Support

The recovery media creation attempt has failed.
Please contact HP support and provide the following information:

Serial Number: W2M99UA#ABA
Error: 0xC00405

 

Have error log that the application generated. Want to submit it and get the problem corrected. How do I this?

Category:
1 person had the same question
2 REPLIES 2

‎09-25-2021 09:45 AM

HP Recommended

Hi:

 

I recommend that you contact the HP executive team at the link below...

 

Executive Team: CEO email | HP® Official Site

 

You won't be able to upload the file, but someone from HP will contact you, and should provide you with further instructions.

 

If you need to reinstall W10, you can also use the Media creation tool to create a bootable USB installation flash drive, clean install W10, and then install the drivers and available software from your notebook's support page.

 

Download Windows 10 (microsoft.com)

 

HP Notebook - 17-x061nr (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

 

Was this reply helpful? Yes No

‎10-07-2021 05:31 AM

HP Recommended

Is the download destination of the tool correct?
↓
http://hpsupport.cloudrecoverytool.download.s3.amazonaws.com/HPCloudRecoveryTool.exe

 

Since the link is different depending on the model, you may not be able to create it if the tool is different.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.