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mlwdjw
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HP Cloud Recovery Media Creation Tool Error Creating USB

HP Recommended
HP Notebook - 17-x061nr
Microsoft Windows 10 (64-bit)

Creating the USB generates this error:

 

Contact HP Support

The recovery media creation attempt has failed.
Please contact HP support and provide the following information:

Serial Number: W2M99UA#ABA
Error: 0xC00405

 

Have error log that the application generated. Want to submit it and get the problem corrected. How do I this?

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Paul_Tikkanen
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HP Recommended

Hi:

 

I recommend that you contact the HP executive team at the link below...

 

Executive Team: CEO email | HP® Official Site

 

You won't be able to upload the file, but someone from HP will contact you, and should provide you with further instructions.

 

If you need to reinstall W10, you can also use the Media creation tool to create a bootable USB installation flash drive, clean install W10, and then install the drivers and available software from your notebook's support page.

 

Download Windows 10 (microsoft.com)

 

HP Notebook - 17-x061nr (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

 

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Keyss
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Is the download destination of the tool correct?

http://hpsupport.cloudrecoverytool.download.s3.amazonaws.com/HPCloudRecoveryTool.exe

 

Since the link is different depending on the model, you may not be able to create it if the tool is different.

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