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‎12-23-2024 10:15 AM

HP Recommended
Product: HP Pavilion x360 - 15-cr0051cl
Operating System: Microsoft Windows 10 (64-bit)

I am replacing the hard drive in my notebook and need the image file to recovery the system as the old hard drive no longer functions. I downloaded the HP Cloud Recovery Tool and launched it in administrative mode. I entered my product id and the application states that the id is not recognized. How do I obtain the image to restore my system on the new hard drive?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2024 10:30 AM

HP Recommended

It appears that HP has removed support for the cloud recovery tool for your PC since it is 5 years old.

 

You have two options:

 

1.  Purchase a recovery kit from this vendor at the link below:

 

Computer Surgeons - Windows 10 Home Home - 64 Recovery Kit Part Number L50191-001 For Pavilion x360 ...

 

2. Clean install W10 by making a bootable USB installation flash drive with the media creation tool from the link below:

 

Download Windows 10

 

After W10 has completed installing, you can install the drivers and available software from the link below:

 

HP Pavilion x360 - 15-cr0051cl Software and Driver Downloads | HP® Support

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎12-23-2024 10:30 AM

HP Recommended

It appears that HP has removed support for the cloud recovery tool for your PC since it is 5 years old.

 

You have two options:

 

1.  Purchase a recovery kit from this vendor at the link below:

 

Computer Surgeons - Windows 10 Home Home - 64 Recovery Kit Part Number L50191-001 For Pavilion x360 ...

 

2. Clean install W10 by making a bootable USB installation flash drive with the media creation tool from the link below:

 

Download Windows 10

 

After W10 has completed installing, you can install the drivers and available software from the link below:

 

HP Pavilion x360 - 15-cr0051cl Software and Driver Downloads | HP® Support

1 person found this reply helpful
Was this reply helpful? Yes No
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