HP Cloud Recovery Tool Doesn't Work

[MKFlyers2K]

When I launch the HP Cloud Recovery for my laptop. I enter my product id which is: 9U7B8UA#ABA, but the tool says my product id is invalid. When will this be fixed?

[banhien]

@MKFlyers2K 

It is valid

          https://partsurfer.hp.com/?searchtext=9U7B8UA

Please use 9U7B8UA, not 9U7B8UA#ABA.

Regards.

[MKFlyers2K]

Hello. Thanks for responding. I have tried both.

[Paul_Tikkanen · Accepted solution]

Hi, @MKFlyers2K 

The only thing I can think of as to why your notebook may not be supported is because it is a very new model still be being advertised for sale on the HP website.

HP Envy Laptop 17-cw1097nr

It has been my experience that it may take a few weeks for HP to get the new model's recovery image uploaded to the cloud recovery tool database.

I received a new notebook from HP back in 2020 and the first thing I did was to go to the cloud recovery tool website and the notebook was not supported.

I checked back in a couple-three weeks and the cloud recovery tool allowed me to make a recovery USB for my new notebook.

[MKFlyers2K]

Thank you. I figured as such., I wish HP would have their own recovery option right of the box. This laptop is defiantly a new model, and I love it. I have been using UUP dump for images, but I am curious about what the image HP uses. 

[Paul_Tikkanen]

You're very welcome.

I don't know about the technical aspects of the recovery image.

I never used my notebook's recovery USB because it refused to update to W11 with the factory image installed, and I had to clean install W11 with the Microsoft media creation tool and manually install the drivers.

[MKFlyers2K]

Sounds about right. Next time, if you do another clean install, let windows install all the drivers for you. It might fail in windows update, but keep rebooting and keep "retrying" it will eventually download.  Eventually there will be nothing else to download and you're set. Also don't be afraid to venture to Windows Update / Advanced Options / Optional Updates and install anything available from there. You'll be surprised of the things MS will find and install to make your unit running good too. Also not having the HP drivers will eliminate waste from your unit and it will still work as good. Very rarely with W11 you will need to install a driver manually. 

I could get into other technical aspects on what you can do while are you in Windows Setup to install everything before you leave the first screen of setup. If you're interested. But that's just the techy geek coming out of me.