HP Cloud Recovery Tool - Error 0xC00404 - Restore the ISO from Deep Archive

[Crbake4]

Trying to find out how to contact HP to do the following - restore the ISO from Deep Archive

After attempting to download the recovery, I get an error stating that downloading the image M48323-001.ISO has failed more than three times.

The generated log files confirms the Cloud Recovery Tool is able to reach HP’s catalog and identify the correct ISOs, formats the USB successfully (I even formatted NTFS to see if it was an issue, and it formatted back to FAT32 successfully), and then fails when it tries to download the main image from HP’s S3 bucket.

The tool finds the files it needs:

SSRM name is M48323-001.ISO … size 13.71 GB and SUP name is L71907-B22.ISO … size 0.37 GB.

My USB (PNY ~32 GB, FAT32) is detected and formatted fine.

The download failure occurs when requesting M48323-001.ISO from HP’s North America S3 bucket (hp-na.s3.amazonaws.com). The log records: HTTP 403 error with InvalidObjectState: The operation is not valid for the object's storage class.

Multiple warnings: Encountered enum member DEEP_ARCHIVE (that storage class is Amazon S3 Glacier Deep Archive). After several retries, the tool surfaces 0xC00404 is that fail to download images.

How do I get Support to restore the ISO from Deep Archive (or move it to a standard class) for your product ID 9RU01UA#ABA so Cloud Recovery can fetch it?

HTTP response code: 403

InvalidObjectState: The operation is not valid for the object's storage class

Encountered enum member DEEP_ARCHIVE

Final app code: 0xC00404

Happy to send along the log file providing evidence that this is an issue on the content side and not my network or USB.

Thank you in advance!

[Jerry_57]

Hi @Crbake4,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Check Network Connection: Ensure that your network connection is stable and has sufficient bandwidth to download the recovery image. An Ethernet connection is preferred for stability.
 

Verify USB Requirements: Ensure your USB flash drive is at least 32 GB in size and has been formatted correctly. Sometimes using NTFS instead of FAT32 can make a difference.

Retry the Download: Try restarting the HP Cloud Recovery Tool and attempting the download once more. Make sure no other applications are using a significant amount of bandwidth.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

Use a Different Computer: If the error persists, try using a different computer on the same network to download the recovery image. This can help determine if the issue is local to your system or more widespread.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[Crbake4]

Please read the post. I took time to provide information that covers the basics.

i am happy to send along the log file providing evidence that this is an issue on the content side and not my network or USB.

[Jerry_57]

HI @Crbake4 

Thank you for your response.

We have sent a private message for further help.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

Jerry_57

HP Support

[Crbake4]

Jerry_57,

I appreciate that my post received two responses, but I’m disappointed with my only support experience with HP.

For everyone else, here’s what was sent via private message: I do not believe I should have to pay for support simply to obtain an ISO that should be available for a laptop I purchased five years ago. My goal was to troubleshoot and provide HP with the necessary details to resolve this. I don’t need “support”, I need access to the ISO so I can download it.

----------------------------------------------------------------------------------------

Hi @Crbake4,

Thank you for your response,
 

We apologise for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.
 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.
 

This might require one-on-one interaction to fix the issue via remote assistance.

To contact us, click here: https://support.hp.com/us-en/contact.
 

Step 1: Sign in to the HP Support page using your HP account or create a new account by clicking on “Create Account.”

Step 2: Enter the device serial number, select the product, and click on “other” from the options.

Step 3: Click on “Continue to contact options,” and choose your country/region and language.

Step 4: The support options will now populate based on the warranty status of your device.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!
 

Jerry_57

HP Support

[Jerry_57]

Hi @Crbake4,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you want to use an ISO image on your unit.

Kindly follow the links below to install the OS:


1. Cloud recovery Tool: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

2. Media Creation Tool: Download Windows 11



I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support
 

[Crbake4]

I have no words… If anyone at HP can read, can you please respond to my post? Jerry_57 doesn’t care to read the post and this is adding insult to injury…

[Jerry_57]

Hi @Crbake4,

I am sorry for the ongoing issue.

We have shared the ISO image link to download and install on your PC.

Kindly follow the links below to install the OS:


1. Cloud recovery Tool: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

2. Media Creation Tool: Download Windows 11


Regards
Jerry_57
 

[Crbake4]

The issue remains

[Crbake4]

The HP Cloud Recovery Tool failed to download the recovery image because the object in the S3 bucket was in an invalid storage class (InvalidObjectState). The logs show repeated attempts to download M48323-001.ISO, which returned HTTP 403 errors with the message: “The operation is not valid for the object's storage class”. Error code: 0xC00404. As a result, the recovery process ended unsuccessfully after multiple retries.