HP Cloud Recovery Tool - Error 0xC00404 - Restore the ISO from Deep Archive

[Crbake4]

Trying to find out how to contact HP to do the following - restore the ISO from Deep Archive

After attempting to download the recovery, I get an error stating that downloading the image M48323-001.ISO has failed more than three times.

The generated log files confirms the Cloud Recovery Tool is able to reach HP’s catalog and identify the correct ISOs, formats the USB successfully (I even formatted NTFS to see if it was an issue, and it formatted back to FAT32 successfully), and then fails when it tries to download the main image from HP’s S3 bucket.

The tool finds the files it needs:

SSRM name is M48323-001.ISO … size 13.71 GB and SUP name is L71907-B22.ISO … size 0.37 GB.

My USB (PNY ~32 GB, FAT32) is detected and formatted fine.

The download failure occurs when requesting M48323-001.ISO from HP’s North America S3 bucket (hp-na.s3.amazonaws.com). The log records: HTTP 403 error with InvalidObjectState: The operation is not valid for the object's storage class.

Multiple warnings: Encountered enum member DEEP_ARCHIVE (that storage class is Amazon S3 Glacier Deep Archive). After several retries, the tool surfaces 0xC00404 is that fail to download images.

How do I get Support to restore the ISO from Deep Archive (or move it to a standard class) for your product ID 9RU01UA#ABA so Cloud Recovery can fetch it?

HTTP response code: 403

InvalidObjectState: The operation is not valid for the object's storage class

Encountered enum member DEEP_ARCHIVE

Final app code: 0xC00404

Happy to send along the log file providing evidence that this is an issue on the content side and not my network or USB.

Thank you in advance!