HP Cloud Recovery Tool: The recovery attempt has failed

[19735]

Hello

My laptop (Windows 11) wasn't booting properly after an update, so I made a recovery USB drive using the HP Cloud Recovery Tool. I stuck the USB into my laptop, backed up my files and followed the instructions on screen. Then, right before it ended, an error message appeared saying:

"The recovery attempt has failed. Select one of the following buttons:

Save log

Details

Retry"

I clicked on retry and my laptop restarted and the error message appeared again. So then I selected "Details" and this is what it said:

[18:59:51.50] C:\System.Sav\ExitProc\Subs\ImageDiag_AFOLBREG.cmd fails...

[18.59.51.50] Please check C:\system.sav\logs\ImageDiag_AFOLBREG.log ...

Does anyone know what that means or what I'm supposed to do?

Note: I performed the UEFI diagnostic tests and no issues were reported. All the tests passed

[ub6424 · Accepted solution]

Hello @19735 

Sorry to hear that you are having problems ... I would like to help you.

(1) Use HP Cloud Recovery tool to create 2 <USB flash drives> ( Type 2.0 and 3.0 )

(2) Power off notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger

(6) Repeat HP Cloud Recovery to install Windows operating system

(7) Please report your results

[19735]

I have to wait until tomorrow to go purchase a USB Type 2.0 stick, but I do already have a USB flash drive (Type 3.0) created using the HP Cloud Recovery Tool.

I followed your instructions, but even after holding the power button for 30 sec and reconnecting the charger, the screen turned blue and this error message popped up again

I attempted this a few times, but it's still the same.

Do I perhaps have to hold another key along with the power button? This is what my keyboard looks like. The key circled in red is my power "button"

 

[ub6424]

Hello @19735 

(1) Clean install Windows 11

Download Windows 11 (Current release: Windows 11 2022 Update l Version 22H2)

--->>> Create Windows 11 Installation Media

(2) Please report your results

[19735]

I managed to recover my notebook using the HP Cloud Recovery Tool in the end. I simply forgot to change the BIOS sequence 

Thank you for your help

[ub6424]

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@19735 wrote:

I managed to recover my notebook using the HP Cloud Recovery Tool in the end. I simply forgot to change the BIOS sequence 

Thank you for your help

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You're welcome !

Good luck