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‎11-04-2024 11:03 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-cx0001la

Hello,

I need help with my HP Pavilion Gaming Laptop 15-cx0001la. I don't have the recovery disk, and the HP Cloud Recovery Tool does not recognize my system (2RJ23LA#ABM). I have tried reinstalling the tool and using different USB drives, but the issue persists. Could you please assist me in resolving this problem?

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-05-2024 06:04 AM

HP Recommended

@Brandon5sos,

 

Folks are reporting that HP cloud recovery is no longer supported on their older PCs. Looking at your bios history, your notebook is around 6 years old, and perhaps, HP pulled support from your model (I don't know why they do this).

 

You can create a bootable Windows10 installation usb drive with Microsoft Media Creation Tool from the link below.

Download Windows 10

 

If your model came with W10 factory-installed, the product key is stored in the BIOS on the motherboard, and it'll be automatically activated when you go online.

 

 

View solution in original post

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1 REPLY 1

‎11-05-2024 06:04 AM

HP Recommended

@Brandon5sos,

 

Folks are reporting that HP cloud recovery is no longer supported on their older PCs. Looking at your bios history, your notebook is around 6 years old, and perhaps, HP pulled support from your model (I don't know why they do this).

 

You can create a bootable Windows10 installation usb drive with Microsoft Media Creation Tool from the link below.

Download Windows 10

 

If your model came with W10 factory-installed, the product key is stored in the BIOS on the motherboard, and it'll be automatically activated when you go online.

 

 

Was this reply helpful? Yes No
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