• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-02-2025 08:35 AM

HP Recommended

Hi there,

I recently was trying to restore my HP laptop to the factory Windows version using the HP Cloud Recovery tool from the Microsoft Store. However, when I entered in my Product ID it said that it was invalid even though I typed it exactly as it is shown on the bottom of the PC. I have tried reinstalling the program, restarting my PC, and trying the Serial number in place of the product ID yet it still says that my Product ID is invalid. Is there any way that I can get the factory Windows image for my device?

Reply
1 REPLY 1

‎11-02-2025 08:42 AM

HP Recommended

Hi @Sam10941 

 

That depends on the age and model of your laptop. Generally, HP does not provide support for models older than five years. You should download Windows directly from the Microsoft website.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.