HP Cloud Recovery Tool returns error “Product ID does not match or is invalid” with valid Prod ID

[Studio1059]

Hello again,

So my new m.2 drive arrived today (Samsung 970 Evo Plus). Installed the drive and booted the computer but no display. Fan kicks In and power light turns on, but no display. If I remove the m.2 I’m back to the “no bootable device” message. I looked in the Bios and see no settings that need changing for the m.2. I suspect I need to update the Firmware / Bios but upon checking the HP product page I see that  the most recent Bios installer they have is F.10 Rev A. My Bios already has F.15. I attempted to download and install the HP Firmware Pack F.36 Rev A, but it looks like this is trying to update the hardware on the Win 7 Toshiba laptop that I’m downloading from - rather than allowing me to creat a USB stick. It returns the error “insydeflash application has stopped working”. 

Any idea if it’s possible to somehow update the firmware / bios to F.36 Rev A using a USB stick? Is there something else I could be trying to get this m.2 drive to work? 

Many thanks,

Andy

[Paul_Tikkanen]

Hi, Andy:

Sorry that you are having issues with the new drive.

Unfortunately, I wouldn't be able to help you with the problem you are having and suggest that you start a new topic on that issue.

[Studio1059]

Ok Paul, will do. Many thank for your swift replay again. 

[Paul_Tikkanen]

You're very welcome.

Hopefully, someone will be able to help you out of your dilemma.