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HP Recommended
HP Notebook - 15-bs131nr
Microsoft Windows 10 (64-bit)

Source: working pc 

Target: want to factory reset 

I want to restore my target PC to factory reset windows 10 so I've installed the windows 10 os on a USB drive from my source PC using hp cloud recovery everything went fine after all steps I've followed  from this video 

problem:

after the final reset step, I need to get a software installation page instead I am getting starting page of the hp recovery tool  like file backup or factory reset (loop) tried several times but getting after the final reset i am getting the start page 

Watch this video to know how to recover your computer using the HP Cloud Recovery Tool. We will set up a recovery image on a USB flash drive using the tool and get your computer back up and running easily. Chapters: 00:00 Introduction 00:16 What you will need 01:19 Start recovery process 04:16 ...
1 REPLY 1
HP Recommended

Hi:

 

Unfortunately, the cloud recovery tool doesn't always work and since the entire process is automated you can't intervene.

 

In other words, it either works the first time or it doesn't.

 

So... your only other option would be to make a bootable W10 installation flash drive with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-bs131nr Software and Driver Downloads | HP® Customer Support

 

Since the cloud recovery tool may have created partitions on the hard drive during the failed recovery process, when you get to the screen that asks, 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.

 

Click Next and W10 will install.

 

You do not need a product key to reinstall W10, since the key is encrypted in your PC's BIOS.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.