• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-23-2022 10:34 AM - edited ‎01-23-2022 10:07 PM

HP Recommended
Product: HP Notebook 15-dy1028ca
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I created a new USB recovery media on a 32GB flash drive using the HP Cloud Recovery Tool on another HP laptop and the creation was completed successfully and it was recognized as a USB bootable drive, started booting and then it returns error message:

[ 6:35:30.50] Error, Can't find boot disk

What should I do next ?

Thanks

UPDATE: i used a USB 3.0 memory stick instead of USB 2.0 and all worked well

Cheers

Category:
1 person had the same question
1 REPLY 1

‎03-03-2022 09:48 PM

HP Recommended

Hi. Little confusion. You solved the problem by using USB 3.0 Pendrive or USB 2.0 Pendrive?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.