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Locked

‎06-21-2024 04:19 AM

HP Recommended
Product: HP Spectre 15-eb0000 x360 Convertible Laptop PC RCTO Base Model

I used the HP Cloud Recovery Tool to reinstall Windows 11 on my Spectre x360 laptop and the recovery attempt has failed. Here is a copy of the ctoerror.flg log file that I received. I'm hoping someone can point me in the right direction as to a solution.

 

[22:08:51.30][ChkError.cmd] **************************************************
[22:08:51.30][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[22:08:51.30][ChkError.cmd] --------------------------------------------------
[22:08:51.32][ChkError.cmd] Check SW Error...
[22:08:51.32][ChkError.cmd] --------------------------------------------------
[22:08:51.32][ChkError.cmd]
[22:08:51.32][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[22:08:51.33][ChkError.cmd]
[22:08:51.33][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...
[22:08:51.33][ChkError.cmd]
[22:08:51.35][ChkError.cmd] Check 2nd parameter [PASS3]
[22:08:51.35][ChkError.cmd]
[22:08:51.35][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,FAILUREFLG,RMFAIL]
[22:08:51.36][ChkError.cmd] --------------------------------------------------
[22:08:51.36][ChkError.cmd] Checking : Memory Dump
[22:08:51.36][ChkError.cmd] Could not find memory dump...
[22:08:51.38][ChkError.cmd]
[22:08:51.38][ChkError.cmd] [DumpFile]
[22:08:51.38][ChkError.cmd] Result=PASSED
[22:08:51.40][ChkError.cmd] --------------------------------------------------
[22:08:51.40][ChkError.cmd] Checking : Apps' log
[22:08:51.40][ChkError.cmd]
[22:08:53.11][ChkError.cmd] [AppsLog]
[22:08:53.13][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the [C:\system.sav\Logs\CheckLog\PASS3_BBV3_BBApps.log]
[22:08:53.13][ChkError.cmd] Result=FAILED
[22:08:53.14][ChkError.cmd] --------------------------------------------------
[22:08:53.14][ChkError.cmd] Checking : Yellow-Bang
[22:08:53.14][ChkError.cmd]
[22:08:53.16][ChkError.cmd] Run [PINChkT.exe /dev /s]
[22:08:53.46][ChkError.cmd]
[22:08:53.46][ChkError.cmd] Append [REGDEVT_PASS3_BBV3.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...
[RegistryDevicesCheck]
Result=PASSED

[22:08:53.47][ChkError.cmd]
[22:08:53.47][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS3_BBV3.LOG]
[22:08:53.49][ChkError.cmd] No Yellow-bang device found...
[22:08:53.49][ChkError.cmd] Result=PASSED
[22:08:53.49][ChkError.cmd]
[22:08:53.80][ChkError.cmd] --------------------------------------------------
[22:08:53.80][ChkError.cmd] Checking : FAILURE.flg
[22:08:53.86][CheckFailureFlags.cmd] **************************************************
[22:08:53.86][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[22:08:53.88][CheckFailureFlags.cmd] --------------------------------------------------
[22:08:53.88][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS3_BBV3]
[22:08:53.88][CheckFailureFlags.cmd] --------------------------------------------------
[22:08:55.22][CheckFailureFlags.cmd]
[22:08:55.22][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[22:08:55.22][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is 4E48-84C6

Directory of c:\system.sav

08/16/2021 05:12 AM <DIR> 2ndCap
08/15/2021 09:05 PM 18,832 5CD951BBFBE9_DPS
06/20/2024 10:08 PM 46 ChkError.cmd.FAILURE.flg
08/06/2021 12:49 AM 17,762 CNB20WW4BAT601.ini
08/16/2021 05:17 AM <DIR> CONFIG
08/15/2021 09:06 PM 11,387 cpqdl.ini
08/15/2021 09:06 PM 5,876 CTO.TXT
08/15/2021 09:06 PM 14 CTOHW.TXT
06/20/2024 10:27 PM <DIR> EXCLUDE
06/20/2024 11:04 PM <DIR> ExitProc
06/20/2024 10:08 PM <DIR> Flags
06/20/2024 10:28 PM 11,460 Info.bom
06/20/2024 10:08 PM <DIR> logs
06/08/1997 03:42 AM 46 REBOOT.ME
08/16/2021 04:34 AM 368 REGFLUSH.LOG
06/20/2024 10:08 PM 66 Result.ini
08/16/2021 04:29 AM <DIR> support
08/16/2021 04:34 AM 488,754 SYSINFO.LOG
08/15/2021 09:10 PM <DIR> WinPE_Offline
06/20/2024 10:33 PM <DIR> WIN_Offline
06/20/2024 10:26 PM <DIR> WSDVTDC
08/15/2021 09:04 PM 5,800 X3BB-01-ABA
12 File(s) 560,411 bytes
10 Dir(s) 50,169,511,936 bytes free
[22:08:55.24][CheckFailureFlags.cmd] --------------------------------------------------
[22:08:55.25][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[22:08:55.25][CheckFailureFlags.cmd] **************************************************
[22:08:55.25][ChkError.cmd]
[22:08:55.27][ChkError.cmd] [FAILURE_FLAG]
[22:08:55.27][ChkError.cmd] Result=PASSED
[22:08:55.27][ChkError.cmd] --------------------------------------------------
[22:08:55.28][ChkError.cmd] Checking : RMFAIL.flg exists or not
[22:08:55.28][ChkError.cmd]
[22:08:55.28][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[22:08:55.28][ChkError.cmd]
[22:08:55.30][ChkError.cmd] [RMFAIL]
[22:08:55.30][ChkError.cmd] Result=PASSED
[22:08:55.30][ChkError.cmd]
[22:08:55.30][ChkError.cmd] --------------------------------------------------
[22:08:55.32][ChkError.cmd] Some error detected...
[22:08:55.32][ChkError.cmd]
[22:08:55.32][ChkError.cmd] --------------------------------------------------
[22:08:55.33][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[22:08:55.33][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[22:08:55.33][ChkError.cmd] --------------------------------------------------
[22:08:55.35][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[22:08:55.35][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[22:08:55.35][ChkError.cmd]
[22:08:55.35][ChkError.cmd] --------------------------------------------------
[22:08:55.36][ChkError.cmd]
[22:08:55.36][ChkError.cmd] This is for customer image...
[22:08:55.36][ChkError.cmd]
[22:08:55.36][ChkError.cmd] Trigger CTO panic...
[22:08:55.38][ChkError.cmd]
[22:08:55.38][ChkError.cmd] --------------------------------------------------
[22:08:55.38][ChkError.cmd] [ChkError.cmd] has completed...
[22:08:55.38][ChkError.cmd] **************************************************
[22:08:55.50] [PANIC.cmd] has been called at non-WinPE environment.
[22:08:55.50] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[22:08:51.30][ChkError.cmd] **************************************************
[22:08:51.30][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[22:08:51.30][ChkError.cmd] --------------------------------------------------
[22:08:51.32][ChkError.cmd] Check SW Error...
[22:08:51.32][ChkError.cmd] --------------------------------------------------
[22:08:51.32][ChkError.cmd]
[22:08:51.32][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[22:08:51.33][ChkError.cmd]
[22:08:51.33][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...
[22:08:51.33][ChkError.cmd]
[22:08:51.35][ChkError.cmd] Check 2nd parameter [PASS3]
[22:08:51.35][ChkError.cmd]
[22:08:51.35][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,FAILUREFLG,RMFAIL]
[22:08:51.36][ChkError.cmd] --------------------------------------------------
[22:08:51.36][ChkError.cmd] Checking : Memory Dump
[22:08:51.36][ChkError.cmd] Could not find memory dump...
[22:08:51.38][ChkError.cmd]
[22:08:51.38][ChkError.cmd] [DumpFile]
[22:08:51.38][ChkError.cmd] Result=PASSED
[22:08:51.40][ChkError.cmd] --------------------------------------------------
[22:08:51.40][ChkError.cmd] Checking : Apps' log
[22:08:51.40][ChkError.cmd]
[22:08:53.11][ChkError.cmd] [AppsLog]
[22:08:53.13][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the [C:\system.sav\Logs\CheckLog\PASS3_BBV3_BBApps.log]
[22:08:53.13][ChkError.cmd] Result=FAILED
[22:08:53.14][ChkError.cmd] --------------------------------------------------
[22:08:53.14][ChkError.cmd] Checking : Yellow-Bang
[22:08:53.14][ChkError.cmd]
[22:08:53.16][ChkError.cmd] Run [PINChkT.exe /dev /s]
[22:08:53.46][ChkError.cmd]
[22:08:53.46][ChkError.cmd] Append [REGDEVT_PASS3_BBV3.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...
[RegistryDevicesCheck]
Result=PASSED

[22:08:53.47][ChkError.cmd]
[22:08:53.47][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS3_BBV3.LOG]
[22:08:53.49][ChkError.cmd] No Yellow-bang device found...
[22:08:53.49][ChkError.cmd] Result=PASSED
[22:08:53.49][ChkError.cmd]
[22:08:53.80][ChkError.cmd] --------------------------------------------------
[22:08:53.80][ChkError.cmd] Checking : FAILURE.flg
[22:08:53.86][CheckFailureFlags.cmd] **************************************************
[22:08:53.86][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[22:08:53.88][CheckFailureFlags.cmd] --------------------------------------------------
[22:08:53.88][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS3_BBV3]
[22:08:53.88][CheckFailureFlags.cmd] --------------------------------------------------
[22:08:55.22][CheckFailureFlags.cmd]
[22:08:55.22][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[22:08:55.22][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is 4E48-84C6

Directory of c:\system.sav

08/16/2021 05:12 AM <DIR> 2ndCap
08/15/2021 09:05 PM 18,832 5CD951BBFBE9_DPS
06/20/2024 10:08 PM 46 ChkError.cmd.FAILURE.flg
08/06/2021 12:49 AM 17,762 CNB20WW4BAT601.ini
08/16/2021 05:17 AM <DIR> CONFIG
08/15/2021 09:06 PM 11,387 cpqdl.ini
08/15/2021 09:06 PM 5,876 CTO.TXT
08/15/2021 09:06 PM 14 CTOHW.TXT
06/20/2024 10:27 PM <DIR> EXCLUDE
06/20/2024 11:04 PM <DIR> ExitProc
06/20/2024 10:08 PM <DIR> Flags
06/20/2024 10:28 PM 11,460 Info.bom
06/20/2024 10:08 PM <DIR> logs
06/08/1997 03:42 AM 46 REBOOT.ME
08/16/2021 04:34 AM 368 REGFLUSH.LOG
06/20/2024 10:08 PM 66 Result.ini
08/16/2021 04:29 AM <DIR> support
08/16/2021 04:34 AM 488,754 SYSINFO.LOG
08/15/2021 09:10 PM <DIR> WinPE_Offline
06/20/2024 10:33 PM <DIR> WIN_Offline
06/20/2024 10:26 PM <DIR> WSDVTDC
08/15/2021 09:04 PM 5,800 X3BB-01-ABA
12 File(s) 560,411 bytes
10 Dir(s) 50,169,511,936 bytes free
[22:08:55.24][CheckFailureFlags.cmd] --------------------------------------------------
[22:08:55.25][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[22:08:55.25][CheckFailureFlags.cmd] **************************************************
[22:08:55.25][ChkError.cmd]
[22:08:55.27][ChkError.cmd] [FAILURE_FLAG]
[22:08:55.27][ChkError.cmd] Result=PASSED
[22:08:55.27][ChkError.cmd] --------------------------------------------------
[22:08:55.28][ChkError.cmd] Checking : RMFAIL.flg exists or not
[22:08:55.28][ChkError.cmd]
[22:08:55.28][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[22:08:55.28][ChkError.cmd]
[22:08:55.30][ChkError.cmd] [RMFAIL]
[22:08:55.30][ChkError.cmd] Result=PASSED
[22:08:55.30][ChkError.cmd]
[22:08:55.30][ChkError.cmd] --------------------------------------------------
[22:08:55.32][ChkError.cmd] Some error detected...
[22:08:55.32][ChkError.cmd]
[22:08:55.32][ChkError.cmd] --------------------------------------------------
[22:08:55.33][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[22:08:55.33][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[22:08:55.33][ChkError.cmd] --------------------------------------------------
[22:08:55.35][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[22:08:55.35][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[22:08:55.35][ChkError.cmd]
[22:08:55.35][ChkError.cmd] --------------------------------------------------
[22:08:55.36][ChkError.cmd]
[22:08:55.36][ChkError.cmd] This is for customer image...
[22:08:55.36][ChkError.cmd]
[22:08:55.36][ChkError.cmd] Trigger CTO panic...
[22:08:55.38][ChkError.cmd]
[22:08:55.38][ChkError.cmd] --------------------------------------------------
[22:08:55.38][ChkError.cmd] [ChkError.cmd] has completed...
[22:08:55.38][ChkError.cmd] **************************************************
[22:08:55.55][InactiveSP.cmd] **************************************************
[22:08:55.55][InactiveSP.cmd] [InactiveSP.cmd] has started...
[22:08:55.57][InactiveSP.cmd] --------------------------------------------------
[22:08:55.57][InactiveSP.cmd] Inactive System Parition...
[22:08:55.57][InactiveSP.cmd] --------------------------------------------------
[22:08:55.58][InactiveSP.cmd]
[22:08:55.58][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[22:08:55.58][InactiveSP.cmd]
[22:08:55.58][InactiveSP.cmd] Inactive ESP...
[22:08:55.60][InactiveSP.cmd]
[22:08:55.61][DrvLtr2ESP.cmd] **************************************************
[22:08:55.61][DrvLtr2ESP.cmd] [C:\System.Sav\ExitProc\DrvLtr2ESP.cmd] has started...
[22:08:55.61][DrvLtr2ESP.cmd] --------------------------------------------------
[22:08:55.61][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[22:08:55.63][DrvLtr2ESP.cmd]
[22:08:55.63][DrvLtr2ESP.cmd]
[22:08:55.63][DrvLtr2ESP.cmd] Detect ESP partition index...
[22:08:55.64][DrvLtr2ESP.cmd]
[22:08:55.68][DrvLtr2ESP.cmd] ESP partition index = [1]
[22:08:55.68][DrvLtr2ESP.cmd] ESP drive letter = [E:]
[22:08:55.69][DrvLtr2ESP.cmd]
[22:08:55.69][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[22:08:55.69][DrvLtr2ESP.cmd]
[22:08:55.75][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[22:08:55.75][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[22:08:55.77][DrvLtr2ESP.cmd] --------------------------------------------------
[22:08:55.77][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[22:08:55.77][DrvLtr2ESP.cmd] **************************************************
[22:08:55.88][InactiveSP.cmd] Found ESP [S:]...
[22:08:55.88][InactiveSP.cmd] going to rename .efi files to disable ESP...
[22:08:55.88][InactiveSP.cmd] Inactive ESP successfully.
[22:08:55.89][InactiveSP.cmd]
[22:08:55.89][InactiveSP.cmd] Active BP...
[22:08:55.89][InactiveSP.cmd]
[22:08:55.91][InactiveSP.cmd] BP drive letter = [D:]
[22:08:55.93][InactiveSP.cmd] Active BP successfully.
[22:08:55.93][InactiveSP.cmd]
[22:08:55.93][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[22:08:55.93][InactiveSP.cmd] --------------------------------------------------
[22:08:55.94][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[22:08:55.94][InactiveSP.cmd] **************************************************
[22:08:56.03] [PANIC.cmd] going to reboot Windows...

1 person had the same question
2 REPLIES 2

‎06-30-2024 10:43 AM

HP Recommended

Hi, I have the same problem, also with Spectre x360 14 2024. Were you able to resolve the issue?

Was this reply helpful? Yes No

‎07-01-2024 07:41 AM - edited ‎07-01-2024 07:43 AM

HP Recommended

I couldn't get the Cloud Recovery Tool to work so I just downloaded Windows direct from Microsoft. I then reinstalled all HP software by downloading it from the HP website. I had been successful about 2 months ago using the tool on my Envy x360 but not the Spectre.

Was this reply helpful? Yes No
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