• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-19-2024 08:57 AM

HP Recommended
Product: HP Spectre x360 Laptop - 15-eb0001na
Operating System: Microsoft Windows 10 (64-bit)

I have used the HP Cloud Recovery to create a USB install to undertake a complete clean install back to factory settings - the install appears to work as it copies to the HDD Windows and various other HP files then enters a re-start and comes up with the following error - recovery failed - try again (I did download the log file which is saved as a zip file).

 

I re-boot using the USB using the BIOS start menu to force start-up from USB and get the following error message -

 

File: \BCD

Error code 0xc0000098

 

You'll need to use recover tools.

 

I have even tried using a 2nd USB but still get the same issues. I can only assume there is an issue with the software downloaded from the Cloud.

 

Welcome any help as to how I can recover back to the original factory condition

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.