HP Cloud Recovery stuck while installing Windows

[XII_IV_MMXX]

Hello!

I am trying to reinstall Windows on my laptop using the HP Cloud Recovery tool. I create a bootable USB drive as per instructions, I reboot with the drive, then the installation starts, however every time I try it gets stuck at this stage and doesn't progress no matter how long I wat (see the picture below) .

Some additional info: it worked once in the past, however I reformatted the HD after that hoping I can get a clean new Windows installation again. I'm guessing I probably deleted the hidden recovery partition too, which might be the reason HP Cloud Recovery doesn't work anymore, but I'm not sure.

Also vanilla (non-HP) Windows installs and works fine on this laptop. However with the HP recovery tool I'm hoping to properly recreate the hidden recovery partition on the HD too.

Any help would be greatly appreciated, thanks!

[The_Fossette]

@XII_IV_MMXX,

I reviewed your post and I understand that you are facing issues performing a recovery on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c06162205

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!