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‎04-20-2025 06:43 AM - edited ‎04-20-2025 06:48 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0101ax

I am trying to create a bootable media to factory reset using hp cloud recovery tool and when i try to enter the product id by copying it from support assistant it says invalid product id. 

 

When i search the product ID in HP Cloud Recovery tool Supported Platform it shows as belowScreenshot 2025-04-20 181652.pngScreenshot 2025-04-20 181728.png

Please help me out

 

Thanks

Rajesh

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1 REPLY 1

‎04-20-2025 07:07 AM

HP Recommended

Unfortunately, no one can help you.

 

HP withdraws support for the cloud recovery tool when the PC reaches 5 years of age.

 

Your only option would be to use the Microsoft media creation tool to make a bootable W10 installation flash drive to reinstall Windows 10.

 

Download Windows 10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion Gaming - 15-ec0101ax Software and Driver Downloads | HP® Support

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