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‎10-30-2024 12:44 PM

HP Recommended
Product: Elitebook 645 G9

Hello,

 

I am having trouble loading an image onto a USB drive via Cloud Recovery tool. Everything works well up until the final prompt (see screenshot), once I click Ok on that prompt, the tool will "initialize" then after about 5 seconds the cloud recovery tool completely closes out and nothing happens. This is happening consistently and I'm not sure how to go about it. I've reinstalled the cloud recovery tool and issue still continues. hp cloud recovery 1.png

Category:
1 REPLY 1

‎10-30-2024 12:58 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to use the latest version of the Cloud recovery client utility on your notebook's support page:

 

2.28.1.733

 

HP EliteBook 645 14 inch G9 Notebook PC Software and Driver Details

 

That would be the only suggestion I can offer.

 

Your other option would be to clean install W11 by making a bootable USB installation flash drive with the media creation tool from the link below (2nd option).

 

Download Windows 11

 

After W11 has completed installing, you can install the drivers and available software from your notebook's support page:

 

HP EliteBook 645 14 inch G9 Notebook PC Software and Driver Downloads | HP® Support

 

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