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Locked

‎03-11-2020 09:43 PM

HP Recommended
Product: HP Laptop 15da0107ur
Operating System: Microsoft Windows 10 (64-bit)

When I dounload HP clout Recovery image to USB stick - error

[DEBUG] 2020-03-11 16:00:49 AppLogicManager [18872] <<< GetRemovableUsbDiskList - 1
[DEBUG] 2020-03-11 16:00:49 AppLogicManager [18872] >>> GetFriendlyDiskSize
[DEBUG] 2020-03-11 16:00:49 AppLogicManager [18872] <<< GetFriendlyDiskSize - 29.29 GB
[DEBUG] 2020-03-11 16:00:49 DiskManager [18872] >>> GetLogicalLetter - Device ID \\.\PHYSICALDRIVE1
[DEBUG] 2020-03-11 16:00:49 DiskManager [18872] <<< GetLogicalLetter - USB logicalDrive: 😧
[DEBUG] 2020-03-11 16:00:49 PagePrepareUSB [18872] <<< PopulateRemovableUsbDiskList
[INFO] 2020-03-11 16:03:00 Utils [12304] HashDataCollect - EXCLUDE: D:\L96182-251\\Preload\INFO.DAT

[ERROR] 2020-03-11 16:03:02 Utils [12304] HashDataCollect - ERROR: D:\L96182-251\\boot\pt-br\Дю#. $d#."аT\*.*, file open failed. (Code=123)

[DEBUG] 2020-03-11 16:03:02 Utils [12304] CalculateContentHash - The hash after calculating is
[DEBUG] 2020-03-11 16:03:02 AWSAuthV4Signer [12304] Note: Http payloads are not being signed. signPayloads=0 http scheme=https
[DEBUG] 2020-03-11 16:03:02 AWSAuthV4Signer [12304] Canonical Header String: content-type:application/xml
host:hp-emea.s3.eu-central-1.amazonaws.com
x-amz-content-sha256:UNSIGNED-PAYLOAD
x-amz-date:20200311T090302Z

[DEBUG] 2020-03-11 16:03:02 AWSAuthV4Signer [12304] Signed Headers value:content-type;host;x-amz-content-sha256;x-amz-date
[DEBUG] 2020-03-11 16:03:02 AWSAuthV4Signer [12304] Canonical Request String: GET
/L96182-251.ISO
tagging=
content-type:application/xml
host:hp-emea.s3.eu-central-1.amazonaws.com
x-amz-content-sha256:UNSIGNED-PAYLOAD
x-amz-date:20200311T090302Z

content-type;host;x-amz-content-sha256;x-amz-date
UNSIGNED-PAYLOAD
[DEBUG] 2020-03-11 16:03:02 AWSAuthV4Signer [12304] Final String to sign: AWS4-HMAC-SHA256
20200311T090302Z
20200311/eu-central-1/s3/aws4_request
39ad643fb4384c7f80ae345796fd4c43801673b261c499f58ee723bbde31d947
[DEBUG] 2020-03-11 16:03:02 AWSAuthV4Signer [12304] Final computed signing hash: 6b9b6e99badc3c3eedd7ac9e2b8a90eb2385fc3ea127ea3264b5b8642a85a203
[DEBUG] 2020-03-11 16:03:02 AWSAuthV4Signer [12304] Signing request with: AWS4-HMAC-SHA256 Credential=AKIA52RZAFUOI7WLF254/20200311/eu-central-1/s3/aws4_request, SignedHeaders=content-type;host;x-amz-content-sha256;x-amz-date, Signature=6b9b6e99badc3c3eedd7ac9e2b8a90eb2385fc3ea127ea3264b5b8642a85a203
[DEBUG] 2020-03-11 16:03:02 AWSClient [12304] Request Successfully signed
[INFO] 2020-03-11 16:03:02 WinHttpConnectionPoolMgr [12304] Attempting to aquire connection for hp-emea.s3.eu-central-1.amazonaws.com:443
[DEBUG] 2020-03-11 16:03:02 WinHttpConnectionPoolMgr [12304] Pool found, reusing
[INFO] 2020-03-11 16:03:02 WinHttpConnectionPoolMgr [12304] Connection now available, continuing.
[DEBUG] 2020-03-11 16:03:02 WinHttpConnectionPoolMgr [12304] Returning connection handle 000002280F962F00
[DEBUG] 2020-03-11 16:03:02 WinHttpSyncHttpClient [12304] Acquired connection 000002280F962F00
[DEBUG] 2020-03-11 16:03:02 WinHttpSyncHttpClient [12304] AllocateWindowsHttpRequest returned handle 000002287FA58530
[DEBUG] 2020-03-11 16:03:02 WinHttpSyncHttpClient [12304] with headers:
[DEBUG] 2020-03-11 16:03:02 WinHttpSyncHttpClient [12304] authorization: AWS4-HMAC-SHA256 Credential=AKIA52RZAFUOI7WLF254/20200311/eu-central-1/s3/aws4_request, SignedHeaders=content-type;host;x-amz-content-sha256;x-amz-date, Signature=6b9b6e99badc3c3eedd7ac9e2b8a90eb2385fc3ea127ea3264b5b8642a85a203

content-type: application/xml

host: hp-emea.s3.eu-central-1.amazonaws.com

user-agent: aws-sdk-cpp/1.3.48 Windows/10.0.18362.656 AMD64

x-amz-content-sha256: UNSIGNED-PAYLOAD

x-amz-date: 20200311T090302Z


[DEBUG] 2020-03-11 16:03:03 WinHttpSyncHttpClient [12304] Received response code 200
[DEBUG] 2020-03-11 16:03:03 WinHttpSyncHttpClient [12304] Received headers:
[DEBUG] 2020-03-11 16:03:03 WinHttpSyncHttpClient [12304] HTTP/1.1 200 OK

Date: Wed, 11 Mar 2020 09:02:35 GMT

Transfer-Encoding: chunked

Server: AmazonS3

x-amz-id-2: l42Vby/j3CZJxi+uRCk51GXlTJor9lnqa9hM9GgSDJUC+wIQLyuO9JohQ993ulNF4vo5P/Xk12s=

x-amz-request-id: 4E4BB3F48B89A401

 


[DEBUG] 2020-03-11 16:03:03 WinHttpSyncHttpClient [12304] Closing http request handle 000002287FA58530
[DEBUG] 2020-03-11 16:03:03 WinHttpSyncHttpClient [12304] Releasing connection handle 000002280F962F00
[DEBUG] 2020-03-11 16:03:03 WinHttpConnectionPoolMgr [12304] Releasing connection to endpoint hp-emea.s3.eu-central-1.amazonaws.com:443
[DEBUG] 2020-03-11 16:03:03 AWSClient [12304] Request returned successful response.
[DEBUG] 2020-03-11 16:03:03 DownloadManagerAWS [12304] GetObjectTagSet - The hash from the tag of cloud file(L96182-251.ISO) is 0xb0906a07cca178c0879f216c2c565c559c5d1ca719c851353f0f1c872e8ab099
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] ExecuteContentHashProcess - Use the hash from tag of cloud file(L96182-251.ISO) as basic hash value.
[ERROR] 2020-03-11 16:03:03 AppLogicManager [12304] LogLastError - Content Hash check fail- [0]
[ERROR] 2020-03-11 16:03:03 AppLogicManager [12304] ExecuteContentHashProcess - The hash of [L96182-251.ISO] doesn't match. Expected [0xb0906a07cca178c0879f216c2c565c559c5d1ca719c851353f0f1c872e8ab099], Actual [0x]
[ERROR] 2020-03-11 16:03:03 AppLogicManager [12304] ExecuteContentHashProcess - Hash verification fail
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] FailedHashForKibana - Download flag is HASH_FAIL.FLG
[DEBUG] 2020-03-11 16:03:03 DownloadManagerAWS [12304] DownloadMarker - initiating download of state marker Kibana//HASH_FAIL.FLG from [hp-emea, eu-central-1]
[INFO] 2020-03-11 16:03:03 Aws_Init_Cleanup [12304] Initiate AWS SDK for C++ with Version:1.3.48
[INFO] 2020-03-11 16:03:03 WinHttpConnectionPoolMgr [7240] Attempting to aquire connection for hp-emea.s3.eu-central-1.amazonaws.com:443
[INFO] 2020-03-11 16:03:03 WinHttpConnectionPoolMgr [7240] Connection now available, continuing.
[INFO] 2020-03-11 16:03:03 WinHttpConnectionPoolMgr [7240] Attempting to aquire connection for hp-emea.s3.eu-central-1.amazonaws.com:443
[INFO] 2020-03-11 16:03:03 WinHttpConnectionPoolMgr [7240] Connection now available, continuing.
[INFO] 2020-03-11 16:03:03 Aws_Init_Cleanup [12304] Initiate AWS SDK for C++ with Version:1.3.48
[INFO] 2020-03-11 16:03:03 DownloadManagerAWS [12304] DownloadMarker - Succeeded to remove the downloading marker(C:\Windows\Temp\HASH_FAIL.FLG).
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] <<< CheckFileContentHash - CheckFileContentMD5 return 1
[ERROR] 2020-03-11 16:03:03 AppLogicManager [12304] DownloadFiles - Failed to download file: L96182-251.ISO
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] FailedDownloadForKibana - Download flag is DL_FAIL.FLG
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] FailedDownloadForKibana - Current process doesn't start yet so we don't download this flag
[INFO] 2020-03-11 16:03:03 AppLogicManager [12304] DownloadFiles - Download success or there is already the image in target drive.
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] >>> CheckLetterForRecoveryDrive
[DEBUG] 2020-03-11 16:03:03 DiskManager [12304] >>> GetLogicalLetter - Device ID \\.\PHYSICALDRIVE1
[DEBUG] 2020-03-11 16:03:03 DiskManager [12304] <<< GetLogicalLetter - USB logicalDrive: 😧
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] <<< CheckLetterForRecoveryDrive - CheckLetterForRecoveryDrive return D:\
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] >>> CheckFileContentHash
[DEBUG] 2020-03-11 16:03:03 Utils [12304] GetSingleFileSize - The file to C:\Windows\Temp\L96182-251.ISO doesn't exist.
[DEBUG] 2020-03-11 16:03:03 Utils [12304] GetSingleFileSize - The file to C:\Windows\Temp\L96182-251.ISO doesn't exist.
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] CheckFileContentHash - This image size is zero.
[DEBUG] 2020-03-11 16:03:03 Utils [12304] GetSingleFileSize - The file to C:\Windows\Temp\L96182-251.ISO doesn't exist.
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] CheckFileContentHash - This image size is zero.
[DEBUG] 2020-03-11 16:03:03 Utils [12304] GetSingleFileSize - The file to C:\Windows\Temp\L96182-251.ISO doesn't exist.
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] CheckFileContentHash - This image size is zero.
[ERROR] 2020-03-11 16:03:03 AppLogicManager [12304] LogLastError - processFolder thread fails- [2] The system cannot find the file specified.


[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] CheckFileContentHash - Fail to go CheckFileContentMD5 function and use the 7z to extract ISO.
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] >>> CheckFileContentHashWith7z
[DEBUG] 2020-03-11 16:03:03 Utils [12304] GetSingleFileSize - The file to C:\Windows\Temp\L96182-251.ISO doesn't exist.
[DEBUG] 2020-03-11 16:03:03 Utils [12304] GetSingleFileSize - The file to C:\Windows\Temp\L96182-251.ISO doesn't exist.
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] CheckFileContentHashWith7z - This image size is zero.
[DEBUG] 2020-03-11 16:03:03 Utils [12304] GetSingleFileSize - The file to C:\Windows\Temp\L96182-251.ISO doesn't exist.
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] CheckFileContentHashWith7z - This image size is zero.
[DEBUG] 2020-03-11 16:03:03 Utils [12304] GetSingleFileSize - The file to C:\Windows\Temp\L96182-251.ISO doesn't exist.
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] CheckFileContentHashWith7z - This image size is zero.
[ERROR] 2020-03-11 16:03:03 AppLogicManager [12304] LogLastError - ExtractISOThread thread failed- [2] The system cannot find the file specified.


[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] FailedExtractForKibana - Download flag is EXTRACT_FAIL.FLG
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] FailedExtractForKibana - Current process doesn't start yet so we don't download this flag
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] <<< CheckFileContentHashWith7z - CheckFileContentHashWith7z return 1
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] <<< CheckFileContentHash - CheckFileContentMD5 return 1
[ERROR] 2020-03-11 16:03:03 AppLogicManager [12304] DownloadFiles - Failed to download file: L96182-251.ISO
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] FailedDownloadForKibana - Download flag is DL_FAIL.FLG
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] FailedDownloadForKibana - Current process doesn't start yet so we don't download this flag
[DEBUG] 2020-03-11 16:03:03 AppLogicManager [12304] <<< DownloadFiles - DownloadFiles return 0
[DEBUG] 2020-03-11 16:03:51 Utils [18872] GetExternalFilePath - The file path of 7z.exe is C:\Program Files\HP\HP Cloud Recovery Tool\7z.exe
[INFO] 2020-03-11 16:03:51 AppLogicManager [18872] PackageLogFiles - Package the log files into C:\Users\vvn.CSC\Documents\HP_CloudRecovery_Logs.zip
[INFO] 2020-03-11 16:03:51 Utils [18872] PackageFiles - Execute the command by "C:\Program Files\HP\HP Cloud Recovery Tool\7z.exe" a -ssw "C:\Users\vvn.CSC\Documents\HP_CloudRecovery_Logs.zip" "C:\ProgramData\HP\HP Cloud Recovery Tool\Default string_HPcloudrecovery_*.log"
[INFO] 2020-03-11 16:03:51 Utils [18872] PackageFiles - Package the files to C:\Users\vvn.CSC\Documents\HP_CloudRecovery_Logs.zip
[DEBUG] 2020-03-11 16:03:51 Utils [18872] RunCMDScript - The executable command is "C:\Program Files\HP\HP Cloud Recovery Tool\7z.exe" a -ssw "C:\Users\vvn.CSC\Documents\HP_CloudRecovery_Logs.zip" "C:\ProgramData\HP\HP Cloud Recovery Tool\Default string_HPcloudrecovery_*.log"

1 person had the same question
1 REPLY 1

‎03-12-2020 07:25 AM

HP Recommended

Hi:

 

I don't know of anyone on this forum that could help you with that.

 

If the cloud recovery tool isn't working, and you need to reinstall W10, you can clean install W10 by making a bootable USB installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828

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