HP Cloud recovery tool doesn't recognize my usb (64gb)

[boeingco]

I'm using HP Omnibook Ultra flip, and i want to make a usb recovery tool for a backup. While i'm trying to make usb recovery tool with my sandisk ultra dual drive go type c 64gb version, but HP Cloud recovery tool doesn't recognize my usb. I've plugged usb to my desktop, different port at my HP laptop, and I've formatted my usb few times. Why I can't use this tool?

[Riddle_Decipher]

@boeingco Welcome to HP Community!
This is the Riddle_Decipher, at your service!

Thank you for reaching out, and I appreciate you providing details about your situation. I understand how important it is to create a backup with your HP Omnibook Ultra Flip, and it can be quite frustrating when things don’t go as planned. Let’s troubleshoot this together.

Here are a few things to consider regarding the HP Cloud Recovery Tool and your SanDisk Ultra Dual Drive:x

• Although your USB drive is 64GB, sometimes the HP Cloud Recovery Tool may have specific compatibility requirements. Ensure that your USB is formatted to FAT32, as this format is often recommended for recovery tools.
• You mentioned you’ve tried different ports, which is great! Just to be thorough, sometimes using a direct USB port on the laptop rather than a hub can make a difference.
• After formatting, please check if the drive is recognized in the Disk Management section of Windows. Right-click on the Start button and select Disk Management to see if your USB is listed there. If it shows up but isn't formatted correctly, you may need to delete the partition and create a new one.
• Ensure that you’re using the latest version of the HP Cloud Recovery Tool. Occasionally, older versions may have bugs that can affect USB detection.
• If possible, try using a different USB drive altogether. This will help us determine if the issue lies with the specific drive you’re using.
  
  For more details on creating/using the HP Cloud recovery tool: Click here

I understand how crucial it is to have your backup ready, and I’m here to support you through this process. If you continue to experience difficulties, please let me know, and we can explore further solutions.

Thank you for your patience, and please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Riddle_Decipher

HP Support