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‎05-08-2022 01:47 PM - last edited on ‎05-08-2022 03:04 PM by Retired

HP Recommended
Product: HP Stream - 11-ak0035nr

Hi everyone,

 

I am trying to reset my HP Computer in order to sell it, when doing so I keep getting the error message “unable to reset PC.” I’ve tried clearing out my files and a few other things anyone know how I can factory reset it without getting this message? 

Thanks!

Category:
1 REPLY 1

‎05-08-2022 02:55 PM

HP Recommended

Hi:

 

See if your PC is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

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