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‎09-05-2022 11:41 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Operating System: Microsoft Windows 11

Screenshot (25).png

Category:
4 REPLIES 4

‎09-05-2022 11:43 AM

HP Recommended

HELLO, IS THERE A PROBLEM IF THE RESULTS IS CANCELLED?

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‎09-05-2022 11:43 AM

HP Recommended

Hello @marybeginner 

 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎09-07-2022 10:17 AM

HP Recommended

Hello, thanks for your help! However, the battery results from hp diagnostic UEFI is Passed. but When I test it again from Hp Diagnostic, it's Cancelled. and the Windows Installer keeps popping up whenever I click Hp diagnostic.  :<batt test.jpgbattery passed on UEFI but Cancelled in HP PC Hardwarebattery passed on UEFI but Cancelled in HP PC Hardwarekeeps popping up whenever I click Hp Diagnostic. I tried autorun and cmd but still popping up :<keeps popping up whenever I click Hp Diagnostic. I tried autorun and cmd but still popping up :<

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‎09-07-2022 11:23 AM

HP Recommended

Hello @marybeginner 

 

This is HP diagnostics windows <bug> !

Wait until there is a new update for the program and use <HP diagnostics UEFI> program instead.

 

Kind regards

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