HP Diagnostic download keyboard test

[Dakota12]

HP sent me a diagnostic test program to download.  The keyboard options they provided did not line up with the keyboard on my laptop nor the extended keyboard, so I picked the one closest to what I do have and the keyboard still failed even though all the keys showed that they were operating.  I am having issues with this system in that when I place the laptop in sleep mode two minutes later I cannot get it to come out of sleep mode.  I need to reboot the system.  The system  has also slowed way down.  It takes approx. eitght minutes for the computer to boot up.  I have run all kinds of tests, checked it for malware, viruses, etc. and tested the hard drive.  All seems to be working well.  The only thing I do not know how to do is to determine and turn off or removed programs that are loading up (that do not need to be loading up) upon booting in.  Can someone tell me what is happening.  So far I have spent $270 and the technicians don't know what is going on.   I was going to replace the hard drive thinking that may be the problem, but even that passed according to the diagnostic test HP sent.  This laptop is not that old.  I need help.

[iomare]

Hi,

Did you update the BIOS to the latest version for your device?

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-m7-n100-notebook-pc-touch/9365082...

Did you perform any updates before this started to hapen? Any software changes or hardware changes?

Let me know,

David

[David_J_W]

Your system is fairly generously specified, albeit a couple of generations behind the latest on the market. The processor is almost at the top of the Intel 'U' series range in that generation, 16GB of RAM is still generous for most users today and you have a fairly powerful dedicated GPU.

The major weakness in the hardware is the hard disk; the system may well feel more responsive if this was replaced with a solid state drive. However, blindly throwing replacement or upgraded hardware at the system before understanding the root cause of your issues risks wasting money without solving the issues.

To troubleshoot the speed issue I would open the Task Manager (one easy way to do this is to press Ctrl+Shift+Esc) and watch the Processes and Performance tabs. The chances are that one or both of CPU usage and Disk usage (which is Disk access resources, not capacity) is hitting 100%. Which one it is will determine what to do next.

If the issue is Disk getting stuck at 100% - which I think is most likely - defragment the hard disk you have got fully. If that doesn't solve your issue, it may be worth replacing the hard disk with a solid state drive. I would be tempted to reinstall Windows rather than clone the existing drive to a replacement, as that will clean things up.

[Dakota12]

David, I checked the 'Performance and Resources' tabs and it looked to me that all was well below the 100%.  Question, I do have a five port add on and have the connecting tab for the keyboard and mouse plugged into it and it is plugged into the back as I want to keep my front ports open.  Could this be the issue?  Normally this is the first thing I check, but to do so means a lot of work as I have my PC mounted into my desk and to remove it is a lot of work.  Let me state for the record that I tested everything before returning the box to the desk as well as when it was 'in-place'.   That is, it was in the desk but since this was the initial return, if there would have been a problem at that time I was prepared to pull the box if required.  It worked well so I continued (which meant install of a fan to keep the box running cool).  I am going to try your suggestion of a digital drive and see if this may be the culprit.  I run Windows 7 Ultimate and since installing the OS it has given me very little in the way of problems until now.  Thanks for the response.  Most definitely appreciated.