08-25-2019 05:48 PM
The HP support assistant informs me that I have updates available. When I select the updates to download and install my computer goes through the process and the gives me a message, "Driver not supported by this device" and the driver is not installed.
The Drivers listed are:
Elan Touchpad Driver
Intel Serial Driver 10
Intel High Definition (HD) Graphics Driver
Intel Blue Tooth Device
Intel Management Engine Interface (MEI) Driver
Intel Rapid Storage Technology Driver
Intel WLAN Driver for Microsoft Windows 10 (DCHU)
Why are these drivers listed as available if they are not supported by my device?
How do I know what updates to install in the future? Just go through them all and see if they install? Any assistance is appreciated.
Solved! Go to Solution.
08-28-2019 02:40 AM
Welcome to the HP Support Community.
Try re-installing the HP Support Assistant -
1) In the search box, type and open "Uninstall a Program".
2) Look for HP Support Assistant.
3) Right click to uninstall.
4) Restart the computer.
5) Install the HP Support Assistant from this link.
You may also refer to - HP PCs - Downloading or Updating Software and Drivers
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee