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Sistafatti
Level 3
40 24 1 7
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HP Driver Updates not supported by device

HP Pavilion 15-cs20731cl
Microsoft Windows 10 (64-bit)

The HP support assistant informs me that I have  updates available. When I select the updates to download and install my computer goes through the process and the gives me a message, "Driver not supported by this device" and the driver is not installed.

The Drivers listed are:

Elan Touchpad Driver

Intel Serial Driver 10

Intel High Definition (HD) Graphics Driver

Intel Blue Tooth Device

Intel Management Engine Interface (MEI) Driver

Intel Rapid Storage Technology Driver

Intel WLAN Driver for Microsoft Windows 10 (DCHU)

Why are these drivers listed as available if they are not supported by my device?

How do I know what updates to install in the future? Just go through them all and see if they install? Any assistance is appreciated.

3 REPLIES 3
HP Support Agent
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HP Driver Updates not supported by device

Hi @Sistafatti

 

Welcome to the HP Support Community. 

 

Try re-installing the HP Support Assistant - 

 

1) In the search box, type and open "Uninstall a Program".

2) Look for HP Support Assistant.

3) Right click to uninstall.

4) Restart the computer.

5) Install the HP Support Assistant from this link.

 

You may also refer to - HP PCs - Downloading or Updating Software and Drivers

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Sistafatti
Level 3
40 24 1 7
Message 3 of 4
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HP Driver Updates not supported by device

Thank you so much for the prompt and detailed reply including easy steps to follow. It was indeed helpful and very much appreciated.

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HP Support Agent
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HP Driver Updates not supported by device

@Sistafatti

 

You are welcome. If you need further assistance feel free to reach out to us. 

 

Have a great day!

Asmita
I am an HP Employee

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