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protivakid
Level 2
24 22 0 4
Message 1 of 7
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HP Driver site down right now?

HP Recommended
envy-m6-w100
Microsoft Windows 10 (64-bit)

Hello,

Is the HP driver site down for everyone else or just me? it was working fine two days ago however yesterday I went to download drivers for my notebook and was greeted with this: "We were unable to find drivers for your product.". I figured I just hit it at a bad time but now 24-hours later it still seems to be down? Anyone else experiencing the same?

 

Link I am trying to use: https://support.hp.com/us-en/drivers/selfservice/hp-envy-m6-w100-x360-convertible-pc/8499296/model/8...

 

The specs page still works fine: https://support.hp.com/us-en/document/c04816092

 

Thanks

 

6 REPLIES 6
Paul_Tikkanen
Level 21
Level 21
129,281 119,458 19,519 29,825
Message 2 of 7
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Hi:

 

There must be a problem.

 

I am getting the same issue and also on the m6-w000 page.

 

The thing is...it is pretty much restricted to that model series.

 

Any of the other support pages I have accessed today work just fine.

 

For example...this link works fine.

 

HP Notebook - 15-ay009dx Software and Driver Downloads | HP® Customer Support

protivakid
Author
Level 2
24 22 0 4
Message 3 of 7
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Yeah I searched my other newer hp laptop and was able to get the page just fine so it does seem to be older models, or perhaps just that series having the issue... The crappy thing about that is that no one at HP is probably taking a look at this since it only impacts a small percentage of users.

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Paul_Tikkanen
Level 21
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129,281 119,458 19,519 29,825
Message 4 of 7
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I relayed this issue to one of the HP admin folks who knows who to contact within HP, about getting the Envy-M6-Wxx model series support pages fixed.

 

Hopefully they will quickly figure out what the problem is.

 

The website is working as if it was for a recently retired product, but not yet completely removed.

protivakid
Author
Level 2
24 22 0 4
Message 5 of 7
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I hope they are not removing it yet, it's still a Windows 10 laptop so it's not that old 

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Paul_Tikkanen
Level 21
Level 21
129,281 119,458 19,519 29,825
Message 6 of 7
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That can't be the problem, because they only retire support for the consumer class notebooks that have reached 10 years of age.

Paul_Tikkanen
Level 21
Level 21
129,281 119,458 19,519 29,825
Message 7 of 7
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HP Recommended

I have received this response...

 

Thanks for reporting it!!!

 

Our IT team identified this issue yesterday, and is already working on a fix!

 

It is affecting some other models, but the issue should be resolved in the next couple of days.

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