• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Hi, I'm having an issue with booting up my laptop.

 

I've been using my HP Envy 15-ep1xxx for around 4 years now.  Around 1 month ago, I was playing a game on my laptop when it suddenly froze for around 15 seconds, crashed, and took me to a page to the effect of "Your Computer ran into an issue, we'll restart for you." I was on the page for 15 minutes, and the progress was still at 0%, so I turned off my laptop and turned it on again. Since then, it's been in a boot loop: Turn on laptop > hp boot screen with wheel spinning > runs for like 10 minutes and fails to boot > Preparing Automatic Repair with wheel spinning > runs for like 10 minutes and fails > Your device ran into a problem and needs to restart. We'll restart for you (stop code: DRIVER_PNP_WATCHDOG) > repeat. 

 

I've run all the tests in the BIOS symptom, system, component, memory, storage, quick, extensive, etc. Passed every test. I created a bootable Windows 11 USB to see if I could reinstall Windows. When I go to install Windows by booting from the USB, I find that there is no drive to install Windows on. My laptop isn't detecting my SSD. So I install the correct RST driver for my laptop on the USB, and try to install that driver from the Windows install page on the bootable Windows USB boot. The install doesn't work, and the laptop eventually crashes while trying to install the driver. 

 

I've opened my laptop up, tried booting by removing each RAM stick and alternating. Still doesn't work. Tried booting by swapping the SSD slot. Also didn't work. I took my laptop to a repair shop, and they couldn't fix it; they told me it was a motherboard issue. I should probably get another laptop entirely. 

 

Is there anything I can do to fix my laptop, or should I simply give it up and get a new one? Anything I'm missing or any suggestions? Any help would be appreciated. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.