HP ENVY 360 REPLACED BATTERY, STILL NO POWER

[Naibo]

My hp envy had been giving battery warning signs.  Purchased a new one. Went to replace it but didn't with. No power. No lights. Tech lady can see no physical damage from old battery etc.  She suspects motherboard but can't be sure.  Help! What wlse can o try.  We also now can't locate the product key as it won'tturn on

[sandytechy20]

@Naibo

Welcome to the HP support community.

I understand that you are getting no battery issues, I am glad to assist you.

This seems to be a hardware issue and requires one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.