HP ENVY Laptop 17-CH0778 NG

[aadile]

Hello Laptop HP ENVY Laptop 17-CH0778 NG

email: kodi (at) koehle-net.de

The system from delivery has been deleted. I have to reinstall my system. When installing Windows, the SSD is not found. I can install Linux Mint. I cannot find the HP Cloud Recovery Tool at Microsoft. I am logged in there. I am on the correct MS website!! I found SP150676 at HP. However, my serial number is not accepted. (taken directly from the back of the laptop. My laptop is not in the list. Please help me. I only have one PC with Win10 available today. It would be best if you could send me the correct recovery tool by email. Many thanks. Kind regards Dieter

Sorry, translated with Google

[DGroves]

this laptop predates the current model's cloud recovery method of os restore

you model will require you to buy a generic  HP windows 10 64bit  install disk if it's a HP win 10 disk it should install and self activate when connected to the internet

or you can use a retail or OEM MS win 10 disk and activate it with the included serial

if you use a non HP win 10 "OEM" disk from another maker (like dell, lenovo, acer) it will not activate

and then download all required drivers from the HP site