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- HP ENVY Notebook - 17-n104na Optical Dvd face plate/bezel pa...

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09-08-2018 07:13 AM
Hello, I have a HP ENVY Notebook - 17-n104na to which the faceplate/bezel has snapped off the optical dvd drive.
Please could anyone provide me with the product/model number for the bezel similar to the one in the picture, so I can purchase a replacement.
I bought one which looked similar off eBay hoping it may fit (part number: 39X1550 pictured below which is compatible with HP Pavilion 15-ab254sa not with my laptop) Does anyone know what the part number is for my Envy 17.
Thank you
09-09-2018 12:12 PM
Thank you for reaching out to us on HP Support Forums! I see from your post that you need information and assistance related to your HP Envy notebook. Don't worry I'll do my best to help you with this.
After reading your post thoroughly, I did go go through the Maintenance and service guide and found the part. These are the compatible and tested parts for your HP notebook.
Here's the link: http://h10032.www1.hp.com/ctg/Manual/c04696907
You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx
And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ
I hope this information helps. Let me know if you need any further assistance. I'll be more than happy to help.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts,
mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Jeet_Singh
I am an HP Employee