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‎12-31-2025 03:08 AM

HP Recommended

Hi, I have a, quite old HP ENVY Notebook - 15-ah150na and win 10 went belly-up recently and I have lost the recovery USB that I had so downloaded win 10 64 bit and tried installing it but when it gets to a restart it just keeps crashing and tying to restart which is similar behaviour to the original problem so wondering  if it might be a hardware problem but I can get into the BIOS and no sign of any problem there so any suggestions would be welcome, is it time for the bin.

One thing that seemed odd, the HP support section does not recognise it's serial number.

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