-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- HP ENVY- Windows 11. Power adapter must be plugged in to pow...

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
04-09-2023 07:46 AM
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es1000 RCTO Base Model
After you plug it in and power up you can remove the power adapter and it works fine until next power down. Noticed it after RAM upgrade, but not sure when it started. I have replaced the battery, reloaded CMOS, updated BIOS, default and from HP website. Removed battery and help power button down, basically anything I could find on the internet I've tried. Two calls to HP support but we just go through what I've already done. Only thing I have not doen is replace power button card becuase I got it to start up in BIOS mode without being plugged in so i think the button is OK. Any other ideas would be greatly appreciated.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.