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‎02-04-2016 02:02 AM

HP Recommended
Product: HP ENVY m6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Evening All,

 

HP ENVY m6 Notebook PC_v 6.0.100.272

 

Ever since upgrading to Windows 10, SimplePass has been extremely hit and miss.  On the odd occasion it works fine, but most days it doesn't...

 

I have reinstalled Simple Pass, also tried the repair software function, as well as ensuring the Windows log on is ticked.  I'm out of ideas!

 

Ongoing Issues:

 

Windows Log on - Doesn't work.

Website Log on - I swipe the reader and get the following message "Fingerprint Verification Paused"

HP Simple Pass App - Same error message as above

 

Appreciate any advise/guidance...

 

Thanks

Tim

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2016 08:09 AM - last edited on ‎03-15-2017 05:26 PM by HP Administrator

HP Recommended

Hi @T_LONG,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY m6 Notebook and having issues with the Fingerprint reader software for Windows 10. Here is a download for the Fingerprint scanner for Windows 10. This download sp71729.exe should work for you. I would uninstall the version you have and reinstall this version.

 

You might need to check that the Simplepass is enable biometric support .


Please let me know how this goes.

You can say thanks for trying to help by clicking the Thumbs Up below! Smiley Happy

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

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2 REPLIES 2

‎02-05-2016 08:09 AM - last edited on ‎03-15-2017 05:26 PM by HP Administrator

HP Recommended

Hi @T_LONG,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY m6 Notebook and having issues with the Fingerprint reader software for Windows 10. Here is a download for the Fingerprint scanner for Windows 10. This download sp71729.exe should work for you. I would uninstall the version you have and reinstall this version.

 

You might need to check that the Simplepass is enable biometric support .


Please let me know how this goes.

You can say thanks for trying to help by clicking the Thumbs Up below! Smiley Happy

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎04-07-2016 01:03 PM - edited ‎04-07-2016 01:08 PM

HP Recommended

You might want to explain that the link is to an active execute program and begins to down load immidiately... I am assuming that one must first uninstall the current simple pass program and that the execute program will do the rest... no need to setup manually?  Also, I am assuming this execute program is an HP program and is being download from one of their secure servers?

 

 

Was this reply helpful? Yes No
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