HP ENVY stuck on Restoration Incomplete

[STJT]

How do I fix this

[sandytechy20]

@STJT

Welcome to HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Are you attempting to restore your backup from an external drive? if not, could you elaborate the issue you are facing?

Cheers.

[STJT]

Trying to restore from system restore

[praveen196]

@STJT

Thank you for the update.

For better clarity and to assist you better I would require more information regarding this:

• Did you try to perform a system recovery partition of the computer?
• Also, please retain the product# and model# of the computer and remove all personal information like the product’s serial number from the public post.

For a start, please try these steps:

• Please perform a hard reset from this link: http://support.hp.com/us-en/document/c01684768

• Once that is done Please keep tapping the “ESC” key gently several times as soon as you power on the unit.
• It displays the startup menu. Here please press F9 to go to the quick boot or one-time boot menu.
• Then please press F11 to enter the recovery partition and follow the on-screen instructions.
• For further assistance please follow the guided troubleshooter link: https://support.hp.com/gb-en/product/hp-15-ay000-notebook-pc-series/10862300/model/11896248/document...
• Also, you could perform a Microsoft push button reset from this link: https://support.hp.com/gb-en/product/hp-15-ay000-notebook-pc-series/10862300/model/11896248/document...  without losing data.

• You could create a Microsoft USB recovery flash drive from this link: https://support.hp.com/gb-en/product/hp-15-ay000-notebook-pc-series/10862300/model/11896248/document...
• You could also reset the computer to factory settings by performing a Microsoft reset.

If nothing works please contact HP phone support to order another USB flash media.

• HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue

Have a nice day!!