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02-12-2023 09:14 AM - edited 02-12-2023 12:10 PM
I have seen this question posted several times by others. My son bought an Envy x360 some months after mine and had same problem. HP replaced the system board on warranty. Mine just went out of warranty 2 months ago, so this is on me. I have reset, done a clean install, reset bios, disabled virtualization. All system diagnostics pass. The only consistent failure was the preboot memory test (mdsched) that passed standard test, but hanged at 21% on the extended test. I replaced the stock Hynix memory with Crucial (with battery disconnected to effect a CMOS reset) and tried again. Same hang at 21%. My son's Envy also hangs at 21%. Can someone check if their working system hangs at 21% on the extended memory (maybe that is a typical failure on this model). I will replace the SSD next, and do a clean, offline install of Windows 11 from installation media, and if still fails, I guess I will need to replace system board, unless someone has a better idea.
02-15-2023 10:14 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing random BSOD issues with your HP ENVY X360 15.6 Inch 2-In-1 Laptop PC 15-Eu0000 (267R4AV).
Please follow the steps from this document to restore the computer to previous point. (Click on the word document to open the web page).
I hope this helps.
Take care and have a good day.
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02-25-2023 09:27 AM
Oh, I have tried everything. Replaced the memory, nVME SSD, clean offline windows install from media onto the virgin SSD. It has settled down to 2-5 BSOD per day and I guess I will try to live with that for now. Usually when idle. I am still trying to figure out a pattern. The only thing left to do is manually re-flash the BIOS, but, since I am at the latest revision, it is harder until the next update to comes out. Interestingly, I have lost the USB-C ports on the left side of the unit. What would that be due to? HP please investigate. Like I said before, my son had random BSOD on a brand new Envy x360. Mine ran flawlessly for 1 year and 1month, then started with the same BSODs.
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