HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 does not recognize m.2 ssd

[Shane12341]

HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 does not recognize M.2 SSD. First installGenx4 Then tried Genx3.

Still to no avail.

[Raj_05]

Hi @Shane12341,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY x360 15.6 inch 2-in-1 Laptop PC (model 15m-es0000) is not recognizing an M.2 SSD, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and potentially resolve the problem.

Check Physical Connection:

• Ensure that the M.2 SSD is properly seated in its slot. Sometimes, it may not be fully connected, leading to detection issues. Turn off the laptop, unplug it from power, and open the case to verify the connection.

BIOS/UEFI Settings:

• Enter your laptop's BIOS or UEFI settings. Check if the M.2 slot is enabled. There should be an option to enable or disable M.2 devices. Make sure it's enabled.

BIOS/UEFI Update:

• If the BIOS/UEFI is outdated, it may not support certain SSD models. Check HP's official website for BIOS/UEFI updates for your specific laptop model and apply any available updates.

Compatibility:

• Ensure that the M.2 SSD you're trying to install is compatible with your laptop. Some laptops only support certain types or sizes of M.2 SSDs. Check your laptop's documentation for compatibility information.

Driver Installation:

• Some M.2 SSDs may require specific drivers for proper recognition. Check the manufacturer's website for the SSD and download any necessary drivers.

Operating System:

• If you're trying to install an operating system on the M.2 SSD, make sure you have selected the correct drive during the installation process. You may need to format and partition the SSD before it can be recognized by the OS.

Hardware Issues:

• It's possible that either the M.2 slot or the SSD is faulty. To isolate the issue, you can try the SSD in another compatible computer or try a different known-working M.2 SSD in your laptop.

Windows Disk Management (if applicable):

• If the SSD is recognized by the BIOS but not by the operating system, you may need to initialize and format the SSD using the Windows Disk Management tool. Right-click on "This PC" (or "My Computer" in older versions of Windows), select "Manage," and then go to "Disk Management" to see if the SSD is listed there.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support