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HP ENVY x360 Convertible Laptop PC 15m-ed1013dx

 Hello all!  I have tried replacing the power cable, but still no charging LED by the port. Battery is of course dead, so I cannot run any system diagnostics. I'm guessing its the power supply, because if it was the battery wouldn't it turn on while plugged in? What do you think my next step should be?

2 REPLIES 2
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Here's a document from HP about battery charging issues:


https://www.hp.com/my-en/shop/tech-takes/post/why-is-my-laptop-battery-not-charging


And Here's a video from HP Support about troubleshooting battery issues:


https://www.youtube.com/watch?v=VCE6cQbzUrI



I am a volunteer and I do not work for, nor represent, HP
Learn how to troubleshoot battery issues for HP notebooks that have a removable battery, like the battery doesn't hold a charge or the notebook won't power on. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at ...
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I appreciate your response, but the Envy does not have a removable battery like in the video.

I tried taking it apart last night, and it seems like the port where the power cable connects to the motherboard is loose. Does anybody have experience with this scenario?

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