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- HP ENVY x360 m Convertible 15m-es1013dx not charging

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04-07-2024 09:51 AM
Hello all! I have tried replacing the power cable, but still no charging LED by the port. Battery is of course dead, so I cannot run any system diagnostics. I'm guessing its the power supply, because if it was the battery wouldn't it turn on while plugged in? What do you think my next step should be?
04-07-2024 11:49 AM
Here's a document from HP about battery charging issues:
https://www.hp.com/my-en/shop/tech-takes/post/why-is-my-laptop-battery-not-charging
And Here's a video from HP Support about troubleshooting battery issues:
https://www.youtube.com/watch?v=VCE6cQbzUrI
I am a volunteer and I do not work for, nor represent, HP
04-10-2024 06:56 AM
I appreciate your response, but the Envy does not have a removable battery like in the video.
I tried taking it apart last night, and it seems like the port where the power cable connects to the motherboard is loose. Does anybody have experience with this scenario?