HP ENVY x360 m6 Convertible PC won't power on nor hard reset.

[E_Wink]

My laptop was working fine all day. I powered down properly at school and drove home. I didn't drop it, leave it in heat, spill on it or anything yet when i tried to boot it up at home, i got nothing. No lights, sounds, nothing. It had about 40% battery life remaining when i powered down. I tried doing a hard reset but nothing happened. I'm hoping it just died and so I've left it on the charger but I'm in dire need of having this fixed immediately.

Anything helps. 

[The_Fossette]

Hi @E_Wink

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not booting to windows and there are no lights on the computer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2oFlOWC

Let me know how it goes and you have a great day!

Take care.

Cheers!

[E_Wink]

Hi,

I have made no software or hardware changes.  And I have attempted a hard reset with no results.  The only sign my computer gives me that it's still alive is the charge light is on whilst plugged in.  Otherwise, absolutely nothing.

E

[The_Fossette]

Hi @E_Wink

Thank you for the information.

I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2oFlOWC

Let me know how it goes.

Good day! Take care 🙂

Cheers!

[E_Wink]

That doesn't help considering my laptop won't power on at all. 😞  So I cannot get to the systems diagnositics as absolutely nothing happens.  All there is is the charge light when it's plugged in.  Otherwise, nothing.

[The_Fossette]

Hi @E_Wink

I recommend you to contact phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.
 

Good day! Take care 🙂

Cheers!

[E_Wink]

Thanks, I'm on with them now.  Thanks for trying!

[The_Fossette]

Hi @E_Wink

Thank you for keeping me posted.

I am sure phone support will take care of the issue.

If any other questions arise, please feel free to write back to me.

Take care 🙂

Cheers!

[ifleye2004]

I Ran the system test and got a HARD DRIVE LONG DST CHECK :FAILED

FAILURE ID: M4M84K 7Q28PB GXGJMF 61A803
PRODUCT ID: M1V96UA#ABA
HARD DRIVE 1 Primary HDD Bay

System extensive retest:Failed..


CAN YOU TELL ME WHAT THIS WHAT DOES THIS MEAN?

JONATHAN...