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‎12-03-2018 03:40 AM

HP Recommended
Product: HP EliteBook 840 G2
Operating System: Microsoft Windows 10 (64-bit)

hello i forget my bios password how i can fix this ? its a HP EliteBook 840 G2 serial number 5CG53972Q2

some one told me i need a file from hp to fix it how i can get this file ?

1 REPLY 1

‎12-03-2018 02:39 PM

HP Recommended

Welcome to the HP Support Community @Harold1989

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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