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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- HP EliteBook 8560p Notebook PC mising BAse System Device

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03-29-2017 07:31 AM
I had to restore my HP EliteBook 8560p Notebook PC. I'm running windows 7 professional 64-bit. In the device manager I have 2 warnings. There were two drivers I couldn't find on my own.
Location Other Device
1. Base System Device
2 Unknown Device
If anyone can supply me with the proper links it would be appreciated,
Thanks
Jon
03-29-2017 07:38 AM
Hi:
You need this driver for the base system device...
The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.
ftp://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe
The unknown device probably needs this driver...
This package provides HP 3D DriveGuard for the supported notebook models and operating systems.
04-06-2017 10:06 AM
Hi Paul The base driver fixed worked great thank you.
The other unknown device driver still persists. here are more details if you can suugest anything else
Device type: Other devices
Manufacture: Unknown
Port_#0001 Hub_#0003
I know that isnt a lot of help but what ever you can do is greatly appreciated
Thanks
Jon
04-06-2017 10:37 AM
You're very welcome, Jon.
Please post the hardware ID for the unknown device.
Use this guide for how to find the hardware ID.
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
Then I will post the link to the driver you need.