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HP Recommended
HP Elitebook 2560p
Microsoft Windows 7 (32-bit)
My HP Elitebook will not start up. The LED lights are on the front (power and lightening bolt) but the lightening bolt is flashing Amber. Yesterday the power button LED light was on but nothing happening but now that is off too. It has been charging from AC adapter for 12 hours and still doing the same. Does this mean the battery pack is broken or something else?
2 REPLIES 2
HP Recommended

Hello,

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

I am sorry for the issues you experience with your HP computer.

 

Please, review this HP official articles about such issues you experience now >> http://support.hp.com/us-en/document/c03515402

 

If your notice some lights flashing on and off, please also check this one >> http://support.hp.com/us-en/document/c01732674

 

Follow the appropriate steps that fit your case to attempt to fix the issue.

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this helps. Let me know if you face difficulties.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

The same problem with my laptop.! Have any solution.?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.