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‎12-10-2018 06:52 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an 840 G1 that has a black screen at power on, Bios does not start, fan just runs on and on.

Followed the steps shown here:  https://support.hp.com/us-en/document/c02693833

No results.  Still having same issue.

Any suggestions?

1 REPLY 1

‎12-12-2018 02:07 AM

HP Recommended

Hello @WilliamB2018

 

If you followed all the steps in the BIOS recovery article and nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. For USA, you may call 1-(800)-334-5144. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Althogh it looks like a BIOS problem, I would also check this article and follow it to rule out other issues >> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true&section=ccweb&sfs=tdoc&lc=en

 

Hope this helps.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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