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Locked

‎10-11-2024 06:32 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello, everyone,

 

I'm facing some issues with the HP Elitebook 840 G9 notebook. The USB-C ports stop working at times, and we can only resolve it after resetting the devices.

We performed some BIOS installation tests on the device, including downgrading as a test, but the problem wasn't resolved.

I believe the issue lies with the USB-C Controller Firmware version, but it wasn't possible to downgrade.

The problem started after an automatic BIOS update through our system.

With the USB-C ports "locked," it's impossible to charge the devices or use the ports for any other purposes.

Is anyone else experiencing this issue?

Category:
5 people had the same question
1 REPLY 1

‎10-22-2024 08:06 AM - edited ‎10-22-2024 08:08 AM

HP Recommended

Yes, I am having the same experience with 3 of them. Matter of fact I am running diagnostics to send to  HP support right now, but I really don't have much hope this gets fixed, as the communication is horrible.

Anyways, try disconnecting everything and pressing the power button for a minute.

Also have been disconnecting battery for a minute too, this seems to fix for a bit, but not permanently

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