• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-26-2022 01:30 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My laptop can't sleep after the lid closed or sleep button pressed. I've checked all power management options, BIOS etc but no effect. 

Category:
4 people had the same question
11 REPLIES 11

‎07-26-2022 01:52 AM

HP Recommended

Hello @jurgen2020 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP BIOS and System Firmware (T37/T39/T76)

01.09.10 Rev.A62.4 MBJun 20, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Intel Chipset Device Software

10.1.18800.8277 Rev.A0.7 MBNov 5, 2021Download

Intel Dynamic Tuning

8.7.10700.22502 Rev.A7.3 MBOct 20, 2021Download

Intel HID Event Filter Driver

2.2.1.386 Rev.A1.0 MBNov 5, 2021Download

Intel Management Engine Driver

2212.15.0.2669 Rev.A275.3 MBApr 20, 2022Download

Intel Sensor Hub Components Driver

3.1.0.4475 Rev.A0.6 MBNov 4, 2021Download

Intel Serial IO Driver

30.100.2129.8 Rev.A1.1 MBOct 14, 2021Download

HP Power Manager

3.0.16.0 Rev.A187.9 MBMay 3, 2022Download

 

(4) Reboot and test again ... 

(5) Check <lid> settings

https://www.laptopmag.com/articles/how-to-laptop-lid-shut-functions

 

(6) Please report your results

Was this reply helpful? Yes No

‎07-26-2022 02:09 AM

HP Recommended

My BIOS was already the latest version. I've installed mentioned updates but no effect.  

Was this reply helpful? Yes No

‎07-26-2022 02:41 AM

HP Recommended

Did you check (5) ? Please send screenshot of your settings

Was this reply helpful? Yes No

‎07-26-2022 02:55 AM - edited ‎07-26-2022 02:56 AM

HP Recommended

jurgen2020_0-1658825699540.png

 

I'm trying to sleep with the lid and with the button. 

 

Was this reply helpful? Yes No

‎07-26-2022 03:02 AM - edited ‎07-26-2022 03:02 AM

HP Recommended

(1) Change all settings to <do nothing>, save and reboot

(2) Change all settings to <sleep> again, save and reboot

(3) Test again

(4) Please report your results

 

Was this reply helpful? Yes No

‎07-26-2022 03:27 AM

HP Recommended

Didn't help. Only display is black and power button flickers. 

Was this reply helpful? Yes No

‎07-26-2022 03:43 AM

HP Recommended

Your problem is not solvable at this point and from a distance.

 

Live with this workaround

https://www.makeuseof.com/tag/how-to-shutdown-or-sleep-windows-10-with-a-keyboard-shortcut/

 

Was this reply helpful? Yes No

‎07-26-2022 04:59 AM

HP Recommended

All my colleagues have TO and FROM sleep issues on G8. But have not on G5 and G6 models. It seems like some common hardware issue that HP didn't test.   

Was this reply helpful? Yes No

‎08-04-2022 06:16 AM - edited ‎08-04-2022 06:20 AM

HP Recommended

I have the same issue and my Elitebook 830 G8 cannot sleep nor hibernate. Me and our Company IT helpdesk have tried everything suggested and all drivers etc. have been updated. Still no luck. All windows settings are fine. I have to shutdown laptop after every use, otherwise battery is fully drained by the next time I need the laptop.

 

Please let me know if you come up with a solution for the issue!

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.