HP Elitebook 8770w Usb Ports not work (SS)

[TehRamsus]

Hello, i need help!

I have big problem with my laptop. Today i put my usb stick to SS usb port, but windows not reconized to stick. I tryed usb hub, usb stick x2 and not work. (left side to laptop)

What i tried?

- upgrade bios

- unninstall all usb drivers and install again

-  tried edit regedit : Own Computer\HKEY_LOCAL_MACHINE\CurrentControlSet\services\USBSTOR and change "start" to 4

I don't want make clean installation, because this computer owner is my home city and i don't know, delete all administrator accounts?

What i do? I want use more usb port. Only 1 work.

Thanks to fast answers

edit. When i install drivers i got this (image). And code 28

[Paul_Tikkanen]

Hi:

The only suggestion I can offer, would be to try the USB3 driver directly from Intel

Download, unzip and run the setup application from the driver at the link below...

https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

[TehRamsus]

Hello

I can't install "setup", because come this message?

"This system does not meet the minimum software installation requirements"

How i fix this problem? 🙂

If u need system specs:

Intel core i7 3520m 2,90ghz

Nvidia quadro k3000m

12 gb ram

[TehRamsus]

Okey, i installed drivers to safe mode, but come this: 

[Paul_Tikkanen]

That is very unusual.

Your workstation has the Intel series 7 chipset and the USB 3 driver is for that one, so I don't know why you are getting an unsupported error.

If you can get back into Windows, try manually installing the driver as follows...

If you haven't deleted the unzipped USB driver folder, go to the device manager.

Click on the problem USB controller needing the driver.

Click on the driver tab.  Click on update driver.

Select the Browse my computer for driver software option, and browse to the unzipped driver folder.

Make sure the Include Subfolders box is checked, and see if the driver installs that way.

[TehRamsus]

Hello again!

i tried install usb drivers manual, and it sucessful.

but, i restart my computer, and i log in to windows. I wait few minute, and come same blue screen?

[Paul_Tikkanen]

Hi:

That's not good.

Sounds to me like there is either W7 is corrupt, and needs to be clean installed again, or a hardware issue of some kind exists.

The only other quick fix suggestion I can offer would to see if installing a newer chipset driver resolves the problem.

Install the chipset driver first, restart the PC and then install the USB 3 driver again.   The 2nd file down on the left side of the page is the auto install file.

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

[TehRamsus]

Hello!

usb ports work. But one problem. When i put usb stick, it work excelent! But i put my screen usb hub to pc, and

windows start install usb2 drivers, and cabuuum, it crash, again, same error. 

[Paul_Tikkanen]

Interesting.

I guess it doesn't like the hub monitor for some crazy reason.

Unfortunately, I wouldn't know what to do about that issue.

I wonder if you need to plug the hub usb cable into a different port?

[TehRamsus]

Yep, it work right usb place. It is, however, sometimes worked the left side of the usb places