HP Enabling Services identified as a threat

[RonnieUc]

Total AV identifies HPEnablingServicesInstaller.exe as a threat, and has blocked it, can I reinstall to fix?

[Kuroi_Kenshi]

Hi @RonnieUc,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[RonnieUc]

Thanks for responding Kurio_Kenshi

The model is HP Spectre x360 13.3" Laptop 13-aw2024sa, Intel i7, 16GB ram, 512GB SSD

Is this sufficient for you to identify please?

Thank you

[Kuroi_Kenshi]

Hi @RonnieUc,

Thank you for the response.

Try these steps:

Verify Threat Status:

• Ensure this detection is accurate by checking with Total AV to see if "HPEnablingServicesInstaller.exe" is known for false positives or if there are updated virus definitions that address this.

Check the File:

• Make sure the file is legitimate and hasn't been maliciously modified. You can verify its authenticity by comparing it to versions available from HP's official website or contacting HP Support.

Reinstall HP Enabling Services:

• If you've determined it is a false positive, you can reinstall the HP Enabling Services. You should do this by downloading the official version from HP’s support website, ensuring it is a safe and verified installation.

Update Antivirus Software:

• Make sure your antivirus software is up-to-date with the latest virus definitions, as updates can resolve false positive issues.

Add Exception:

• If you are confident the file is safe and comes from HP, you might consider adding it to your antivirus software’s exception list. Ensure this action is only taken when you are sure there is no real threat.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[RonnieUc]

Thanks for the detailed response

I believe the AV threat flag is a false positive, but Total AV's assistance was not great. Should the HPESI be in the Program\windowsApps\..... /win32 locus I wonder?

I intend to restore it but checking the locus

Sincere thanks

Ronnie

[Kuroi_Kenshi]

Hi @RonnieUc,

Thank you for following up, and I really appreciate your detailed observation.

Yes, HP Enabling Services (HPESI) is a legitimate HP component, and depending on your system and version, it may reside in locations such as:

C:\Program Files\WindowsApps\ (especially on modern Windows builds where system apps and OEM utilities are deployed in this directory)

or under the standard C:\Program Files (x86)\HP\ path.

If the file exists in one of these locations and was preinstalled with your HP Spectre x360, it is very likely genuine. Antivirus software sometimes incorrectly flags these services as potential threats (false positives).

Recommended steps:

Confirm your antivirus software is fully up to date, vendors often push fixes for false positives.

If Total AV continues flagging it, you may safely restore the file and reinstall HP Enabling Services from the official HP Support site for your model: HP Spectre x360 Drivers & Downloads.

If needed, you can also add it to your AV’s exceptions list once you’ve confirmed it’s the legitimate HP installer.

You’re right to double-check the file’s path before restoring, that’s a good security practice.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,