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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- HP Envy 15-U010DX Bios update

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01-19-2019 04:44 PM
the power comes on blank screen caps lock button blinks 2-times then repeats.. did go to HP web site to look up the code found the Bios has gone bad so downloaded the Bios recovery filed loaded it to a USB flash drive plug it in turned it on the screen lights up and displays the message (HP Bios update, The System Bios Recovery Failed, Unable to open Bios Signature File.) Now before all this I did try the "windows button + B same time" then the "windows button +V" none works. what is left to try but get new motherboard.
01-20-2019 04:17 PM
Thank you for posting on the HP Support Community.
I see that bios recovery failed to load and computer not booting up, I appreciate your efforts to try and resolve the issue.
As you've performed relevant troubleshooting steps and the bios issue persist. Hence, I would request you to contact our Phone Support and our Support Engineers should be able to and sort this out
HP Support can be reached by clicking on the following link:
- Click on this link – www.hp.com/contacthp/
- Select the product type.
- Enter the serial number of your device or select let HP detect your product option.
- Select the country from the drop-down.
- You should see the HP phone support number or Chat option listed.
Please feel free to contact us here anytime you need any further assistance.
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I am an HP Employee